Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Rosario

Hudson,FL

Summary

Dynamic dispatcher with extensive experience at Frontier Communications, adept at managing high-stress situations and optimizing fleet operations. Proven track record in customer service and problem-solving, consistently meeting performance metrics. Skilled in dispatch software and route planning, ensuring efficient service coordination and enhanced team collaboration.

Overview

25
25
years of professional experience

Work History

Dispatcher

Frontier Communications
04.2000 - 03.2025

Started as a dispatch clerk, went to phone mart, Admin in CPE, dispatcher (over repair/install techs) and now I am a buried drop/construction dispatcher.

  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of 50 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Education

High School Diploma -

Hillsborough High School
Tampa, FL
06-1984

Skills

  • Customer service
  • Data entry
  • Active listening
  • Time management
  • Problem-solving
  • Customer relations
  • Dispatching field personnel

Timeline

Dispatcher

Frontier Communications
04.2000 - 03.2025

High School Diploma -

Hillsborough High School
Barbara Rosario