Barbara Rosario

Started as a dispatch clerk, went to phone mart, Admin in CPE, dispatcher (over repair/install techs) and now I am a buried drop/construction dispatcher.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Directed dispatching, routing, and tracking of 50 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.
• Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.