Barbara Scott
Philadelphia,Pennsylvania
Summary
Accomplished Supervisor with a proven track record at The Bridge Group, enhancing team productivity and client satisfaction through effective leadership and operations management. Skilled in staff management and residential and behavioral healthexperience, adept at fostering professional growth and streamlining processes. Achieved significant improvements in program efficiency and community engagement without exceeding a numerical percentage.
Overview
11
11
years of professional experience
Work History
Supervisor
The Bridge Group
Philadelphia, PA
01.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Monitored youth progress, providing timely feedback to parents or guardians regarding milestones or areas needing improvement.
- Mediated conflicts between youths, teaching valuable conflict resolution skills as well as promoting a harmonious atmosphere within the program.
- Coordinated events that promoted community involvement, enhancing the reputation of the organization within the local area.
- Established rapport with youths, fostering trusting relationships and open communication.
- Managed administrative tasks efficiently, maintaining accurate records of attendance, incidents, and achievements throughout the program duration.
- Led team-building exercises, enabling youths to develop strong interpersonal skills and camaraderie among peers.
- Developed individualized plans for each participant, ensuring their unique needs were met while maximizing potential growth opportunities.
- Ensured safety of all participants through strict adherence to established guidelines and protocols.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Residential Mental Health Counselor/ Supervisor
U S Medical Agency
Philadelphia, PA
06.2013 - Current
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Strengthened family support systems by providing psychoeducation and facilitating open communication between clients and their loved ones.
- Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
- Cultivated culture of continual learning within counseling team, keeping abreast of latest research in mental health treatments.
Supervisor of Residential
JEVS Human Services
Philadelphia, PA
08.2018 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Scheduled fun social and recreational activities for residents.
- Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.
- Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
- Coordinated with community resources to provide additional support services for residents such as mental health counseling or vocational training opportunities.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
Education
Phlebotomy -
P & A Nursing School
Philadelphia, PASkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Operations Management
- Policy Enforcement
- Software experience
- Business Administration
Timeline
Supervisor
The Bridge Group
01.2020 - Current
Supervisor of Residential
JEVS Human Services
08.2018 - 03.2024
Residential Mental Health Counselor/ Supervisor
U S Medical Agency
06.2013 - Current
Phlebotomy -
P & A Nursing School