Barbara Serrano
New York
Summary
Dynamic leader with a proven track record at FreedomCare, excelling in team supervision and employee training. Skilled in relationship building and conflict resolution, I enhanced team performance through coaching and mentoring. Committed to fostering a positive work environment, I effectively delegated tasks and streamlined workflows to achieve business goals.
Overview
10
10
years of professional experience
Work History
LHCSA Team Lead
FreedomCare
10.2020 - 03.2025
- supervised a team of 10 coordi
- created relationships with Health Plan to request PCA authorizations
- set metrics and team expectations
- monitored the call queue for my team of inbound and outbound calls
- delegate task
- run open case report
- monitor the coordinators dashboard
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
HHA Care Coordinator
Sunnyside Community Services
02.2015 - 06.2020
- assigned Home Health Aides to cases to assist patients
- called the patients to inform who will be assisting them
- request PCA authorization
- monitored the aides clock in and clock out
- submit timesheets for processing
- did pre-billing weekly
- send communication to the Health Plan of any changes to the patients care or schedule change
Education
High School Diploma -
Mabel Dean Bacon
New York, NY06-1984
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- team player
- Excell, MS outlook
- Workplace safety
- Employee evaluation
- Relationship building
- Client communication
- Employee training
- Task delegation
- Team supervision
- Team motivation
Timeline
LHCSA Team Lead
FreedomCare
10.2020 - 03.2025
HHA Care Coordinator
Sunnyside Community Services
02.2015 - 06.2020
High School Diploma -
Mabel Dean Bacon
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