BARBARA SEYOUM
Morrow,USA
Summary
Dynamic healthcare professional with over 11 years of diverse clinical and administrative experience in urology, general practice, phlebotomy, and surgical technology. Certified Medical Assistant and Surgical Technologist, proficient in medical billing and coding, CPT/ICD-10, EMR systems, and sterile procedures. Successfully transitioned into financial services and hospitality management, leveraging strong compliance knowledge, team leadership skills, and a commitment to operational excellence in patient-centered environments. Proven track record of enhancing efficiency and quality of care through effective collaboration and innovative problem-solving.
Overview
15
15
years of professional experience
Work History
Night Auditor Supervisor
Kimpton Overland Hotel
Atlanta
07.2024 - Current
- Financial Reconciliation: Balancing the day's transactions and ensuring all accounts are accurate.
- Reporting: Generating daily reports for management, summarizing financial activity and any discrepancies.
- Guest Services: Handling guest check-ins, check-outs, and responding to overnight guest requests and inquiries.
- Audit Preparation: Preparing audit paperwork, balancing cash drawers, and reconciling revenue and expenses.
- Communication: Coordinating with other departments to ensure smooth operations and transitions between shifts.
- Record Keeping: Updating guest information and ensuring all data is correctly entered into the system.
- Issue Resolution: Addressing and resolving any issues or complaints from guests promptly and effectively.
- Inventory Checks: Conducting inventory checks of supplies and equipment to ensure everything is in order.
- Administrative Tasks: Performing other administrative tasks such as filing, data entry, and assisting in hotel operations as needed.
Night Auditor Supervisor
Holiday Inn Express Hotel
Atlanta, GA
05.2023 - 07.2024
- Demonstrated ability to effectively manage night audit operations and resolve customer complaints.
- Expertise in balancing accounts receivable and payable ledgers, preparing bank deposits, and reconciling discrepancies.
- Ensured that all transactions are recorded accurately according to established standards.
- Monitored security cameras throughout the property to ensure safety of guests and staff.
- Developed an efficient system for handling guest check-ins and checkouts, resulting in improved service delivery standards.
- Maintained high levels of accuracy when entering data into the computer system while ensuring confidentiality of information.
- Provided exemplary customer service by responding promptly to inquiries from guests regarding hotel services, amenities, and local attractions.
- Prepared end-of-day reports detailing revenue generated from room sales and service charges along with any losses due to theft or damage.
- Prepared summary of cash, check, and credit card activities to reflect hotel's financial performance.
- Kept management abreast of unusual operational or financial events and deviations from policies or procedures.
Financial Crimes Analyst II/AML KYC
Truist
Atlanta
04.2020 - 05.2024
- Conducting Due Diligence: Assessing potential risks by conducting thorough due diligence on customers.
- Customer Identification: Reviewing and verifying customer identification and documentation.
- Monitoring Transactions: Continuously monitoring and investigating suspicious transactions to prevent money laundering activities.
- Risk Assessments: Performing risk assessments on new and existing customers.
- Regulatory Compliance: Ensuring compliance with AML and KYC regulations and policies.
- Reporting: Preparing and maintaining accurate documentation and reporting suspicious activities to relevant authorities.
- Collaboration: Collaborating with internal teams, law enforcement, and regulatory agencies as needed.
- Training: Providing training and guidance to staff on AML and KYC procedures.
- Audits: Participating in audits and regulatory examinations.
- Staying Informed: Keeping up-to-date with changes in AML and KYC laws and regulations.
Night Auditor
Hampton Inn & Suites
Johns Creek
12.2018 - 05.2023
- Acted as overnight manager, performed complex forensic loss analysis, and monitored shift teams.
- Analyzed guest room rate adjustments and reviewed all drops.
- Investigated internal employee theft and reconciled all accounts and processed invoices.
- Assisted guests with overnight requests, checked in guests arriving at night, handled guest requests, and took reservations.
Master General Agent & Trainer
American Income Life
Chamblee
11.2011 - 10.2018
- Consistently increased sales and company profit by using innovative techniques, creative strategies, and leadership skills to market products and services.
- Provided training sessions for new employees on company policies, procedures, products and services offered.
- Managed a team of 10+ agents in the field by providing guidance and support to ensure success.
- Operated transactions according to company protocols, maintained cash and currency supplies, and cross-sold relevant insurance products to clients.
- Managed relations with a diverse client base, called clients and potential clients to grow the client base, and matched insurance policies to clients' needs.
- Organized roadshows for product launches, promotional events, and other activities related to sales initiatives.
- Identified potential customers through cold calling, lead generation campaigns, and referrals to expand customer base.
- Demonstrated empathy and patience when interacting with customers to build rapport and trust.
Education
B.A. - Aviation and Management Candidate
Middle Georgia State
Macon, GA06-2029
Life, Accident, and Health License -
Georgia State Commissioner Office
12-2013
Medical Assistant & Surgical Tech Certification - undefined
Ross Medical
01-2002
Skills
- Team leadership
- Professional development trainer
- Clinical support specialist
- Phlebotomist
- Medical billing expertise
- Proficient in CPT, ICD-10, and EMR systems
- Anti-money laundering expertise
- Collaborative team development
- Insurance sales expertise
- Risk management strategies
- Proficient in Microsoft Office
- SAS statistical programming
Languages
Spanish
Limited Working
Sign Language
Limited Working
Amharic
Elementary
Timeline
Night Auditor Supervisor
Kimpton Overland Hotel
07.2024 - Current
Night Auditor Supervisor
Holiday Inn Express Hotel
05.2023 - 07.2024
Financial Crimes Analyst II/AML KYC
Truist
04.2020 - 05.2024
Night Auditor
Hampton Inn & Suites
12.2018 - 05.2023
Master General Agent & Trainer
American Income Life
11.2011 - 10.2018
Medical Assistant & Surgical Tech Certification - undefined
Ross Medical
B.A. - Aviation and Management Candidate
Middle Georgia State
Life, Accident, and Health License -
Georgia State Commissioner Office