BARBARA SHIPOWO MBUENTCHA

• Crafted a variety of innovative cocktails that enhanced the customer experience and satisfaction.
• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Managed cash handling procedures to ensure accuracy and accountability in financial transactions.
• Prepared beverages efficiently while maintaining high standards of quality and presentation.
• Oversaw inventory management to track supplies and minimize waste, ensuring optimal stock levels.

• Served plated meals and beverages while maintaining prompt, attentive guest service.
• Set up banquet tables, place settings, and service stations according to event specifications.
• Communicated with catering staff to coordinate meal timing and guest requests.
• Replenished food, beverages, and supplies to support continuous service flow.
• Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
• Carried out professional service, retaining polite and friendly approach at all times.

• Knife skills & food prep techniques (batonettes, julienne, brunoise, mince, chiffonade/ribbon cut,lyonnaise, batons, petals, supreme, etc).

• Familiarity with various cooking methods (spatchcock, sautéing, roasting, grilling, etc).

• Demonstrated an understanding of the five classical mother sauces: Béchamel, Velouté, Espagnole,Tomato, and Hollandaise.

• Plating and presentation.

• Food safety & sanitation (ServSafe certified).

• Portion control, Recipe reading, Inventory and ingredient management.

• Experience with Industrial kitchen equipment (grill, flat top, fryer, ovens, six burner stoves, etc).

• Basic understanding of dietary restrictions (gluten-free, vegetarian, etc).

• Assist chef with creating menus, and prep assignments for kitchen staff
• Work closely with chef and overseeing plating aesthetics.
• Help prepare ingredients by washing, chopping, peeling, etc.....
• Measure, label, stock....
• Prepare menu items , and
• Ensure food comes out in high quality, and in a timely fashion....
• Work calmly and effectively under pressure
• Set up stocking stations with necessary supplies

• Set up for events
• Greet customers
• Take orders
• Serve meals and drinks
• Provide excellent customer service, Clean up...

• Provided fun atmosphere for pleasant experience to customers.
• Took orders, and handled cash using point of sale system
• Served drinks while maintaining a clean and sanitary bar area or while serving on trays
• Attended to detail and presentation
• Prepared, upsold, and served bar food ( chicken, fries, jalepeno poppers etc.... )
• Adhered to proper alcohol handling, sanitation, and safety procedures.
• Maintained appropriate dating, labeling, and rotation of all beverage items.
• Coordinated daily supply inventory for bar and submitted orders to supervisor.
• Assisted with daily, holiday, and theme drink menus in collaboration with the supervisor.
• Ensured smooth operation of bar services during absence of supervisor
• Completed cleaning according to daily and weekly schedules, including dish washing.

• Create schedules
• Order merchandise
• Back office work
• Operate cash register
• Provide great customer service
• Prepare, and sell food items
• Tidy up.

• Facilitated smooth guest check-in processes, ensuring a welcoming and efficient arrival experience for every visitor.
• Delivered exceptional customer service by addressing inquiries and resolving issues with professionalism and empathy.
• Coordinated concierge services to enhance guest experiences by providing tailored recommendations and local insights.
• Resolved customer problems promptly and effectively, ensuring high levels of satisfaction and continued patronage.
• Administered reservation management systems to optimize bookings and maximize occupancy while maintaining accuracy.
• Assisted with billing inquiries and processed payments, ensuring transparency and clarity for each transaction.

• Welcomed and checked in guests to ensure a smooth and pleasant arrival experience.
• Processed payments efficiently while maintaining accuracy and attention to detail.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Handled inquiries with professionalism, ensuring guests received accurate and helpful information.
• Managed reservations effectively to optimize room availability and enhance guest satisfaction.
• Performed night audit procedures to reconcile daily transactions and prepare reports for management.

• Managed cash handling processes with accuracy and attention to detail.
• Implemented efficient check-in procedures to enhance guest experiences.
• Resolved conflicts and challenges through effective problem-solving techniques.
• Delivered clear and concise communication to ensure a smooth workflow.
• Oversaw reservation management to optimize occupancy and guest satisfaction.
• Provided exceptional customer service that strengthened client relationships.