Barbara Sias-Rowe
Livingston,TX
Summary
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
1
1
year of professional experience
Work History
Patient Access Representative
Baylor St. Luke's Medical Center
Livingston, TX
Jan2010 - Current
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Worked with patients to ascertain issues and make referrals to appropriate specialists
Patient Access Representative
Dr. Frank Weachter
Livingston, TX
06.2009 - 01.2010
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Education
Certificate - Medical Terminology
Angelina College
Lufkin, TX06.2001
Certificate - Anatomy & Physiology
Angelina College
Lufkin, TX05.2001
High School Diploma -
Crestwood High School
Mantua, OH05.1982
Skills
- Excellent Communication
- Self-Motivated
- Dependable and Responsible
- Multitasking Ability
- Written Communication
- Clerical Support
- N
- Insurance Verification
- MS Office
- Analytical and Critical Thinking
- Insurance billing
- Appointment Scheduling
- Payment collection
- EMR
- Eligibility Determination
- Medical terminology
Timeline
Patient Access Representative
Dr. Frank Weachter
06.2009 - 01.2010
Patient Access Representative
Baylor St. Luke's Medical Center
Jan2010 - Current
Certificate - Medical Terminology
Angelina College
Certificate - Anatomy & Physiology
Angelina College
High School Diploma -
Crestwood High School