Barbara Sostre

• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Generated and printed daily financial reports to track hotel performance.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Developed and maintained positive relationships with guests for satisfaction.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Trained new staff members in customer service techniques and hotel operations.

Homewood Suites was sold and Owner brought me over to the Aloft Hotel in which I am currently employed. I have been with the same owner from 2016- to current.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Monitored and reported suspicious activity in line with bank security policies.
• Assisted customers with banking needs and inquiries.
• Counted, verified and handled bank deposits and armored car transactions.
• Educated customers on online banking and mobile banking applications.