Barbara Sprague
Summary
Dynamic Patient Access Representative with a proven track record at the University of Tennessee, excelling in insurance verification and HIPAA compliance. Recognized for outstanding customer service and problem-solving skills, effectively enhancing patient experiences while ensuring accurate data entry and financial optimization. Committed to maintaining confidentiality and fostering a supportive environment.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
UNIVERISTY OF TENNESSE
06.2023 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification to optimize patient financial responsibility and enhance service delivery.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Assisted patients with inquiries, providing timely information and resolving issues efficiently.
CNA
SIGNATURE HEALTH SYSTEMS
04.2022 - 06.2023
- Assisted patients with daily living activities to enhance comfort and wellbeing.
- Monitored vital signs and documented changes in patient conditions accurately.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Educated patients and families on health management and safety practices.
- Trained new staff on proper caregiving techniques and organizational policies.
Sanitation Worker
FENTRESS COUNTY GOVERMENT
09.2021 - 04.2022
- Operated sanitation equipment to maintain cleanliness of public facilities.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Collaborated with team members to optimize waste disposal processes and efficiency.
- Trained new staff on safe handling of cleaning materials and equipment usage.
Education
High School Diploma -
HILLCREST ACADEMY
Fergus Falls, MNSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Problem-solving
- Money handling
- Flexible schedule
- Friendly and outgoing
- Patient identity verification
- Health insurance knowledge
Timeline
Patient Access Representative
UNIVERISTY OF TENNESSE
06.2023 - Current
CNA
SIGNATURE HEALTH SYSTEMS
04.2022 - 06.2023
Sanitation Worker
FENTRESS COUNTY GOVERMENT
09.2021 - 04.2022
High School Diploma -
HILLCREST ACADEMY