Barbara Taylor
Lakeside
Summary
Meticulous Medical Records Specialist skilled in HIPAA compliance and records management. Proven ability to enhance data integrity while streamlining processes for operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Records Specialist/CCMA
Summit Healthcare Regional Medical Center
Show Low, AZ
02.2021 - Current
- Managed electronic health records ensuring accuracy and compliance with regulations.
- Facilitated timely retrieval and distribution of medical records for clinical staff.
- Trained new staff on record management systems and data entry protocols.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Led initiatives to streamline record-keeping processes, improving operational efficiency.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Kept accurate log of requests for medical information and records.
- Maintained patient confidence by keeping patient records information confidential.
- Managed electronic medical records for many patients.
Lead Front Desk Receptionist
Palm Valley Post Acute
Goodyear, AZ
10.2010 - 01.2021
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Resolved complex guest inquiries, fostering a welcoming environment and improving overall satisfaction.
- Trained and mentored junior reception staff on customer service protocols and operational workflows.
- Managed inventory of office supplies, optimizing procurement processes for cost-effective resource allocation.
- Conducted regular audits of front desk procedures, identifying areas for improvement in operational practices.
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
Real Estate Agent
Home Realty Center
Goodyear, AZ
07.2004 - 10.2010
- Negotiated contracts to achieve favorable terms for clients while maintaining compliance with regulations.
- Conducted market analyses to provide clients with accurate property valuations and investment insights.
- Collaborated with mortgage brokers and inspectors to facilitate seamless transactions for clients.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
Lead Cashier
Golfsmith International Inc.
Glendale, AZ
12.1998 - 01.2004
- Supervised daily cash operations and ensured compliance with company policies.
- Trained and mentored new cashiers on register systems and customer service techniques.
- Streamlined checkout processes, enhancing efficiency during peak hours.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Managed cash handling procedures, ensuring accuracy and security of transactions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
Certified Clinical Medical Assistant - Medical Assistant
National Healthcareer Association
Online07-2024
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH06-1974
Skills
- Medical office procedures
- Telephone etiquette
- Records request handling
- Records organization
- Release of information
- Medical records storage
- Medical record security
- Patient confidentiality
- Medical records destruction
- HIPAA compliance
- Records filing
- Records pulling
- Customer service
Certification
- Certified Clinical Medical Assistant,
Timeline
Medical Records Specialist/CCMA
Summit Healthcare Regional Medical Center
02.2021 - Current
Lead Front Desk Receptionist
Palm Valley Post Acute
10.2010 - 01.2021
Real Estate Agent
Home Realty Center
07.2004 - 10.2010
Lead Cashier
Golfsmith International Inc.
12.1998 - 01.2004
Certified Clinical Medical Assistant - Medical Assistant
National Healthcareer Association
High School Diploma -
Cuyahoga Falls High School