Barbara Thomas
Oklahoma City,OK
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
32
32
years of professional experience
Work History
Associated Job Opportunity Specialist
City of New York
New York, NY
10.1975 - 05.2007
- Conducted assessments, developed treatment plans, and monitored progress towards identified goals.
- Educated clients about available resources such as food banks or legal aid services.
- Provided direct case management services to a caseload of clients with diverse backgrounds and needs.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints on time.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Bachelor of Science - Business Administration And Management
Langston University
Langston, OK05-2022
Skills
- Complaint resolution
- Communication skills
- Critical thinking
- Ability to multitask
- Attention to detail
- Team player
- Computer skills
- Team player
- Ability to learn quickly
- Attention to detail
Accomplishments
- Past PTA President John Marshall High School
- Past Court Appointed Special Advocate
Timeline
Associated Job Opportunity Specialist
City of New York
10.1975 - 05.2007
Bachelor of Science - Business Administration And Management
Langston University
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