Barbara Valentine
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender
Last Chance Saloon
06.2022 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
Phlebotomy Technician
Northwestern Medicine Kishwaukee Hospital
04.2020 - 04.2024
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
Bar Manager
Route 34 Pub and Grub
09.2017 - 09.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Customer Service Representative
LTD Commodities
03.2006 - 01.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certified Phlebotomy Technician - Phlebotomy
Waubonsee Community College
Aurora, Il08-2019
High School Diploma -
Geneva Community High School
Geneva02-2005
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
Certification
- PBT (ASCP) certified
Timeline
Bartender
Last Chance Saloon
06.2022 - 10.2024
Phlebotomy Technician
Northwestern Medicine Kishwaukee Hospital
04.2020 - 04.2024
Bar Manager
Route 34 Pub and Grub
09.2017 - 09.2021
Customer Service Representative
LTD Commodities
03.2006 - 01.2007
Certified Phlebotomy Technician - Phlebotomy
Waubonsee Community College
High School Diploma -
Geneva Community High School
Similar Profiles
Holly HadaryHolly Hadary
Bartender at Last Chance SaloonBartender at Last Chance Saloon
ASHLEY DAGGETTASHLEY DAGGETT
Bartender at Slims Last Chance SaloonBartender at Slims Last Chance Saloon
Mason ThompsonMason Thompson
Lead Barback at First Chance Last ChanceLead Barback at First Chance Last Chance