Barbara Verrill
Rusty Lantern Market
Sumner,ME
22
years of professional experience
Dynamic Store Manager with proven success at several work places, excelling in inventory management and team leadership. Enhanced customer satisfaction through effective training and conflict resolution, while optimizing cash management processes. Achieved significant improvements in operational efficiency and employee performance, fostering a results-driven environment that consistently met business objectives.
Work History
Store Manager
4 Years 2 Months- Directed daily store operations to ensure consistent service, cleanliness, and merchandising standards.
- Scheduled associates and balanced labor coverage to maintain efficient front-end and backroom workflows.
- Monitored inventory levels and coordinated replenishment to prevent stockouts and reduce waste.
- Coached team members on register procedures, customer service, and loss prevention practices.
- Resolved customer concerns promptly to preserve positive shopping experience and repeat business.
- Enforced cash handling procedures and completed accurate shift reconciliations.
- Maintained compliance with safety, food service, and store policy requirements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
1 Year 9 Months- Directed daily store operations to ensure consistent service, cleanliness, and merchandising standards.
- Scheduled associates and balanced labor coverage to maintain efficient front-end and backroom workflows.
- Monitored inventory levels and coordinated replenishment to prevent stockouts and reduce waste.
- Coached team members on register procedures, customer service, and loss prevention practices.
- Resolved customer concerns promptly to preserve positive shopping experience and repeat business.
- Enforced cash handling procedures and completed accurate shift reconciliations.
- Maintained compliance with safety, food service, and store policy requirements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Kitchen Manager
2 Years 10 Months- Oversaw daily kitchen operations, ensuring consistent food quality and service readiness.
- Scheduled staff assignments to maintain efficient prep, service, and cleanup workflows.
- Monitored inventory levels and ordered supplies to prevent shortages and waste.
- Enforced food safety standards, sanitation procedures, and temperature control requirements.
Shipping and Receiving Lead
2 Years 9 Months- Directed daily shipping and receiving workflows to maintain accurate inbound and outbound order flow.
- Verified product counts, lot codes, and documentation against purchase orders and packing slips.
- Coordinated forklift and pallet jack movements to support safe material handling across dock areas.
- Trained associates on receiving procedures, labeling standards, and warehouse safety practices.
- Maintained organized staging, storage, and dock areas to improve picking and loading efficiency.
- Monitored workflow priorities and delegated tasks to keep shipments moving on schedule.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Conducted regular audits of inventory levels to maintain accuracy and prevent stockouts or overstock situations.
Customer Service Manager
2 Years 4 Months- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Housekeeping Manager
3 Years 4 Months- Supervised housekeeping staff, assigning daily room cleaning and public area coverage.
- Inspected guest rooms and common spaces to ensure consistent cleanliness standards.
- Trained new associates on cleaning procedures, safety practices, and quality expectations.
- Coordinated linen inventory, supply ordering, and storage organization to support operations.
- Addressed guest requests promptly, resolving housekeeping concerns with professionalism.
- Enforced sanitation protocols and housekeeping standards across all assigned areas.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
Education
High School Diploma
Skills
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
POS systems
Team building and leadership
Timeline
Store Manager
Rusty Lantern Market
08.2022 - CurrentRead More
Kitchen Manager
Mallard Mart
10.2019 - 08.2022Read More
Shipping and Receiving Lead
Hillandale Farms
01.2017 - 10.2019Read More
Customer Service Manager
Walmart
09.2014 - 01.2017Read More
Housekeeping Manager
Harraseeket Inn
05.2009 - 09.2012Read More
Store Manager
Dunkin Donuts
05.2004 - 02.2006Read More
Buckfield Jr. Sn. High
High School Diploma
Read More