Barbara Washington
customer service
Denham Springs,LA
Summary
Proven Customer Service Manager with a track record of enhancing customer satisfaction and loyalty at Racing Refund. Excelled in resolving complaints with empathy and skill, significantly reducing issues by implementing proactive solutions. Expert in Microsoft Office, demonstrating exceptional problem-solving abilities and fostering teamwork. Achieved increased loyalty through effective dispute resolution and customer-focused approach.
Proficient customer Service, delivering encouragement and feedback to help employees be successful. Energetic professional with great poise.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Racing Refund
09.2004 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions. Manages about 30 incoming calls, emails and faxes per day from customers
Customer Service Representative
Alorica
01.2010 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information. Managed approximately 80 calls per shift per day from customers
Education
No Degree - Accounting And Finance
Gretna School Of Business
Gretna, LA05.2001
No Degree - Customer Service
Arise
Online02.2021
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Accomplishments
- Won CSP award
Certification
- [Customer Service
Languages
English
Full Professional
Timeline
Customer Service Representative
Alorica
01.2010 - 09.2021
Customer Service Manager
Racing Refund
09.2004 - Current
No Degree - Accounting And Finance
Gretna School Of Business
No Degree - Customer Service
Arise
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