BARBARA WILLIAMS
Washington
Summary
3+years of experience as a Member Service Representative. Professional, well-organized, and reliable individual with extensive experience in Customer Service / Cash Handling. Seeking to obtain a position where I can show, and utilize my previous and current abilities. A strong communicator with the ability to work independently, manage multiple tasks, and maintain compliance with regulatory standards.
Overview
25
25
years of professional experience
Work History
Clinic Operations Representative
Children's National Hospital
12.2022 - Current
- Greet and register patients, verify insurance, and ensure accurate data entry in eCW and Cerner systems.
- Collect co-payments and ensure TOS collections align with departmental targets.
- Coordinate appointment scheduling, rescheduling, and follow-ups across multiple departments.
- Communicate with parents/patients regarding insurance referrals, authorizations, and financial assistance.
Concierge / Resident Services
Kent Security Services
04.2020 - Current
- Provide front desk support, handle package tracking, guest check-ins, and community tours.
- Utilize Rent Café, Yardi, Salesforce, and Luxer to manage resident services and recordkeeping.
- Maintain professional and courteous communication with residents and property staff.
Medical Front Desk / Billing Specialist
Tower Radiology
06.2021 - 09.2021
- Managed patient check-ins/outs, verified insurance, and processed billing inquiries.
- Ensured accurate imaging records distribution and maintained scheduling for new and follow-up appointments.
Customer Service Representative
Capital One / Check N Go
01.2000 - 01.2009
- Advised customers on financial products, handled transactions, and resolved account inquiries.
- Promoted cross-selling opportunities and ensured compliance with banking regulations.
- Ensure cash and other negotiable instruments are handled properly.
- Identify opportunities to cross service products and increase product penetration.
- Perform platform banking functions.
- Assist level 1 team members.
- Understand and comply with federal and other regulations relating to financial products and services.
- May assist with Branch Office vault opening, closing and balancing procedures.
Education
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
Tampa, FL07.2021
A.A.S. - Radiography
Prince George's Community College
01.2027
Skills
- Patient Registration & Insurance Verification
- Payment Collection & TOS Procedures
- Appointment Scheduling & Calendar Management
- Data Entry EMR Systems (eCW, Cerner, IDX)
- Cross-functional Communication
- Attention to detail
- Salesforce
- DocuSign
- Transaction documentation
- Effective research, analytical and problem solving
- Financial transactions
- Financial products knowledge
Certifications And Tools
- HIPAA Certified
- CPR/First Aid / AED
- Medical Coding (ICD 10 CM, CPT, HCPCS)
- Salesforce
- DocuSign
- Microsoft Office
- IDX
- Centricity
- ECW
- Cerner
- MedSoft
Timeline
Clinic Operations Representative
Children's National Hospital
12.2022 - Current
Medical Front Desk / Billing Specialist
Tower Radiology
06.2021 - 09.2021
Concierge / Resident Services
Kent Security Services
04.2020 - Current
Customer Service Representative
Capital One / Check N Go
01.2000 - 01.2009
A.A.S. - Radiography
Prince George's Community College
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
Similar Profiles
Joycelyn MalosaJoycelyn Malosa
Clinical Research Coordinator at Children's National HospitalClinical Research Coordinator at Children's National Hospital
Landon MillerLandon Miller
Research Team Leader at Children's National HospitalResearch Team Leader at Children's National Hospital
Nyree BrownNyree Brown
Senior Medical Records Analyst at Children's National HospitalSenior Medical Records Analyst at Children's National Hospital
Ashley WalkerAshley Walker
Health and Wellness Educator at Ingenuity Prep Public Charter SchoolHealth and Wellness Educator at Ingenuity Prep Public Charter School
Garrett HamrickGarrett Hamrick
Store Team Member at Southern Trace OutdoorsStore Team Member at Southern Trace Outdoors