BARBARA WINDHAM
Concord,NC
Summary
Administrative and client services professional with 10+ years of experience across property management, team leadership, customer service, and day-to-day operations. Skilled in managing high-volume correspondence, coordinating schedules and documentation, supporting recruiting and onboarding, resolving sensitive client concerns, and collaborating with remote teams. Known for sound judgment, organized follow-through, clear communication, and the ability to work independently in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
Greystar (formerly Lantower Residential)
Charlotte, NC
12.2023 - Current
- Coordinate daily administrative and resident-service operations, managing multiple shared and individual inboxes and responding to approximately 20–35 work-related emails per day.
- Schedule vendor visits, prospect tours, resident inspections, move-in orientations, move-out pre-inspections, notice-to-vacate walks, meetings, and maintenance appointments.
- Maintain resident files throughout the tenancy, organizing applications, identification, insurance, lease addendums, pet documentation, violations, and other supporting records.
- Process rental applications in Entrata and coordinate income and identity verification through Celeri/Esusu; support accurate resident documentation and account records.
- Pull and review occupancy, pre-leasing, retention, maintenance work-order, and make-ready reports; identify trends and communicate findings to support planning and team KPIs.
- Coordinate renewal communications, resident balances, financial move-outs, collections and eviction-related follow-up with centralized remote teams using Teams and email.
- Resolve escalated resident concerns involving maintenance, billing, neighbor disputes, parking, and service delays through active listening, de-escalation, practical solutions, and timely follow-up.
- Create and distribute lease violation and late notices, prepare move-in and move-out documentation, and coordinate work-order follow-up with residents, vendors, and onsite leadership.
- Help improve property operations by identifying recurring maintenance issues, evaluating vendor options and pricing, and coordinating a test service that was adopted as a property process.
Assistant Property Manager
Hawthorne Residential Partners
Cornelius, NC
05.2022 - 12.2023
- Supported leasing and resident operations, helping drive renewals and occupancy goals while contributing to strong online reputation scores.
- Processed lease paperwork, payments, and deposits; maintained accurate resident records using Yardi and Blue Moon.
- Helped keep monthly delinquency below 1% through resident outreach, delinquency notices, weekly reporting, and month-end account follow-up.
- Executed online marketing activities to attract prospective residents and improve property visibility.
- Coordinated resident events and community engagement activities to support retention and resident satisfaction.
Retail Store Manager
Sunglass Hut
Charlotte, NC
04.2019 - 06.2021
- Led daily store operations and team performance, using coaching and sales strategies to exceed monthly sales and conversion goals.
- Managed recruiting activities by identifying candidates, reviewing resumes, conducting initial interviews, and coordinating second interviews with sister-store management.
- Completed new-hire paperwork, onboarding, and training; delegated training responsibilities to experienced team members.
- Managed scheduling for a team of 5–7 employees and addressed attendance or performance concerns through coaching, documented warnings, and follow-up with regional leadership.
- Conducted quarterly performance reviews and prepared employee improvement plans in accordance with company guidelines.
- Oversaw purchasing, inventory, merchandising, product flow, cash-handling procedures, and nightly bank deposits.
Shift Leader | Kiosk Attendant | Server | Bartender
The Heldrich Hotel
New Brunswick, NJ
08.2013 - 10.2019
- Delivered professional guest service in fast-paced hotel, conference, banquet, and private-event environments.
- Supported kiosk operations, including setup, inventory, sales transactions, and daily service needs.
- Trained new team members, delegated shift responsibilities, and supported smooth handoffs between staff.
Education
Communications
Rutgers University
New Brunswick, NJSkills
- Administrative & Client Support
- Email & Inbox Management
- Calendar & Appointment Coordination
- Records & Document Management
- Recruiting & Interview Coordination
- Employee Onboarding & Training
- Customer Service & Conflict Resolution
- Remote Team Communication
- Operational Reporting & KPI Review
- Property Management Systems
- Scheduling & Workflow Coordination
- Professional Written Communication
- Entrata, Yardi, Elise AI, Funnel, Knock, Celeri/Esusu; Microsoft 365 (Outlook, Word, PowerPoint), Microsoft Teams, SharePoint (working knowledge), Excel (basic working knowledge), Google Workspace, Canva, Slack
Timeline
Assistant Property Manager
Greystar (formerly Lantower Residential)
12.2023 - Current
Assistant Property Manager
Hawthorne Residential Partners
05.2022 - 12.2023
Retail Store Manager
Sunglass Hut
04.2019 - 06.2021
Shift Leader | Kiosk Attendant | Server | Bartender
The Heldrich Hotel
08.2013 - 10.2019
Communications
Rutgers University