Barbara Wooster
Summary
Highly capable professional manager offering strong background in customer service, team leadership, and project management. Known for improving operational efficiency, cultivating stakeholder relationships and managing and educating business community successfully. Possess solid problem-solving skills with the ability to effectively handle conflict resolution, prioritize tasks and make strategic decisions that positively impact business operations.
Overview
43
43
years of professional experience
Work History
Short term rental supervisor
Town of Hilton Head Island
Hilton Head Island, South Carolina
08.2024 - 06.2026
- Supervised rental operations ensuring compliance with town policies and regulations.
- Managed staff schedules to ensure optimal coverage during peak rental periods, enhancing guest experience.
- Trained new employees on rental procedures and customer service standards.
- Coordinated project schedules to align with implementation timelines, facilitating timely project delivery.
- Documented project progress and communicated updates to stakeholders regularly.
- Facilitated meetings with clients to discuss project goals and expectations.
- Examined metrics and prepared IT project progress reports.
- Assessed data processing proposals and requirements to determine project feasibility.
- Maintained knowledge of advances in information technology systems and applications.
- Controlled operational IT budget and expenditures within department parameters.
- Recruited, trained and supervised IT department staff.
- Developed data security and disaster recovery procedures.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Managed backup, user account and helpdesk systems.
- Communicated organizational goals, policies and procedures to IT department staff, ensuring alignment with departmental objectives.
Revenue Services Manager
Town of Hilton Head Island
Hilton Head Island
08.2024 - 08.2025
- Managed daily operations of community service programs and facilities.
- Supervised staff, ensuring high service quality and team collaboration
- Served as business liaison between town and community
- Developed training materials for new hires in service protocols.
- Facilitated community engagement events to promote local services.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Sr Revenue Collector
Town of Hilton Head Island
Hilton Head Island
08.2008 - 08.2024
- Collected outstanding revenue through direct communication with residents and businesses.
- Processed payments and maintained accurate financial records for town services.
- Assisted residents in understanding billing inquiries and payment options available.
- Updated billing systems to ensure timely collection and accurate customer information.
- Educated community members on the importance of timely payments for local services.
- Conducted outreach efforts to promote awareness of payment deadlines and penalties.
- Resolved customer complaints with professionalism, ensuring a positive experience for residents.
- Assisted with the preparation of reports on outstanding balances, payment history, and other account information for management review.
- Prepared detailed analysis of aging accounts receivables for management review.
- Developed strategies for improving overall collections performance.
- Prepared briefs, sought out records and produced documentation in support of court cases.
Business Education Teacher
East Meadow High School
East Meadow, New York
09.1983 - 06.1985
- Developed engaging lesson plans for various business education topics.
- Instructed students in financial literacy and entrepreneurship principles.
- Coordinated extracurricular activities, including business clubs and competitions.
- Facilitated student projects to encourage practical application of business concepts.
- Developed lesson plans and instructed students in the fundamentals of business education, including accounting, economics, finance, marketing, and business management.
- Incorporated project-based learning into coursework so that students could apply their knowledge to practical situations.
Education
Master of Arts - Business Administration/Education
CW Post University
08.1987
Bachelor of Arts - Business Administration and Management
NY Institute of Technology
Skills
Results-oriented manager with expertise in customer service, team leadership, and project management Drives operational efficiency and builds strong stakeholder relationships Skilled in conflict resolution, task prioritization, and strategic decision-making to enhance business operations
Results-oriented manager with expertise in customer service, team leadership, and project management Drives operational efficiency and builds strong stakeholder relationships Skilled in conflict resolution, task prioritization, and strategic decision-making to enhance business operations
Timeline
Short term rental supervisor
Town of Hilton Head Island
08.2024 - 06.2026
Revenue Services Manager
Town of Hilton Head Island
08.2024 - 08.2025
Sr Revenue Collector
Town of Hilton Head Island
08.2008 - 08.2024
Business Education Teacher
East Meadow High School
09.1983 - 06.1985
Bachelor of Arts - Business Administration and Management
NY Institute of Technology
Master of Arts - Business Administration/Education
CW Post University