Barbara Ann Rickus
Hicksville,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Expertise in working with children with special needs.
Overview
34
34
years of professional experience
Work History
Pet Customer Advisor
Vetco
Long Island, NY /multiple Locations, Mobile Clinic
02.2023 - Current
- Perform pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Greet pet owners and went over available services, outlined costs, and determine special needs of animals under care.
- Work as member of team assisting providing veterinary services at multiple locations.
- Driver of mobile van to arrive at assigned location.
- Coordinate care with veterinarian and assist as needed with customer service and pet care.
- Managed and communicated customer complaints, requests and feedback for swift resolution.
Customer Service/Stocking Clerk
Stop And Shop Supermarkets
East Meadow, New York
09.2021 - 02.2023
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Respond to customer needs through competent customer service and prompt problem-solving.
- Keep front check out area clean and organized for efficient service.
- Issue receipts and processed refunds, credits or exchanges.
- Place new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Child Care Provider
Debra And Andrew Wolfe
Oceanside, NY
09.2014 - 12.2021
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Met with parents about daily activities, positive developments and issues.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Experienced with children with special needs
- Applied positive behavior management techniques to enhance social interactions and emotional development
Office Manager/Customer Service
Barboy Products
Farmingdale, NY
01.1998 - 12.2010
- Interacted with customers and fellow team members in high volume customer service department
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Guaranteed positive customer experiences and resolved all customer complaints
Office Manager/Customer Service Representative
Kinplex Corporation
Brentwood, NY
01.1990 - 12.1998
- Worked under deadlines and responded to information requests across five facilities
- Managed high quality communication, customer support and product representation
- Successfully interacted with customers and team members to provide seamless customer experiences
- Coordinated and processed invoicing and billing needs
Education
High School Diploma - General Education
Hicksville Memorial High School
1980
Skills
- Energetic work attitude
- Sharp and creative problem solver
- Skilled in Windows, Word and database applications
- Excellent multitasker
- Deliver exceptional customer service
- Reliable and punctual team member
- Hospitality and childcare expertise
- Invoice processing
- Animal Welfare
- Compassionate Care
Timeline
Pet Customer Advisor
Vetco
02.2023 - Current
Customer Service/Stocking Clerk
Stop And Shop Supermarkets
09.2021 - 02.2023
Child Care Provider
Debra And Andrew Wolfe
09.2014 - 12.2021
Office Manager/Customer Service
Barboy Products
01.1998 - 12.2010
Office Manager/Customer Service Representative
Kinplex Corporation
01.1990 - 12.1998
High School Diploma - General Education
Hicksville Memorial High School