Barbara Gicenia Hernandez
Marathon
Summary
Detail-oriented professional with extensive experience in inventory control and customer service. Known for strong communication skills and a commitment to quality assurance, ensuring client satisfaction and seamless operational processes.
Overview
20
20
years of professional experience
Work History
Business Owner
Self
Marathon
01.2014 - Current
- Managed cleaning business, performing weekly changeovers for long-time clients and providing general cleaning for homeowners.
- Maintained accurate records of production, inventory, income, and expenses to support business operations.
- Collaborated with customers to identify needs and finalize purchase orders.
Server/Bartender
Marathon Yacht Club
Marathon
05.2009 - 10.2012
- Managed cash transactions and processed payments with precision, ensuring efficiency during peak hours.
- Delivered exceptional customer service, fostering positive dining experiences and repeat business.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Demonstrated enthusiasm and in-depth knowledge of restaurant menu, enhancing customer engagement and satisfaction.
Office Administrative Assistant
Dr. Sammes
Marathon
02.2006 - 04.2009
- Managed appointment scheduling for patient consultations and follow-ups.
- Facilitated effective communication between patients and medical staff.
- Handled insurance claims processing and verified patient coverage details.
- Delivered front desk support, greeted patients, and answered inquiries.
- Assisted in the preparation of medical documentation for patient visits.
- Drug testing for new hires, assisting nurse with vitals, blood draws, stitch removal.
Education
GED -
Marathon High
Marathon, FL06-2009
Skills
- Customer relationship management
- Process optimization
- Inventory control
- Conflict resolution
Timeline
Business Owner
Self
01.2014 - Current
Server/Bartender
Marathon Yacht Club
05.2009 - 10.2012
Office Administrative Assistant
Dr. Sammes
02.2006 - 04.2009
GED -
Marathon High