Barbara "Barbie" Blankenship
Summary
Detail oriented team player accustomed to handling multiple projects simultaneously with decisive problem-solving skills and competency in defusing high-pressure situations. Ability to deliver superb customer service and garner stellar customer feedback while ensuring employee positivity.
Overview
29
29
years of professional experience
Work History
Director of Finance and Human Resources
High Meadows Golf & Country Club
03.2015 - Current
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Successfully managed multiple, concurrent projects by prioritizing tasks and allocating resources efficiently.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Assisted with recruiting, interviewing and hiring new department employees.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Assisted in budget planning by providing accurate forecasts of personnel costs for the upcoming fiscal year.
- Streamlined timekeeping procedures through the implementation of an automated system that accurately tracked employee hours worked for more efficient payroll processing.
- Successfully transitioned from a manual to an electronic payment system for direct deposit enrollments, reducing paper waste within the organization.
Senior Personal Banker/Banking Officer/Universal Banker
CommunityOne Bank, N.A.
04.2003 - 03.2015
- Worked with the training department as an On the Job Trainer for new hires.
- Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
- Increased loan portfolio growth by identifying client needs and recommending appropriate financial products.
- Strengthened client relationships through consistent follow-ups and proactive communication.
Inbound Load Planner
Lowe's Companies, Inc.
06.2000 - 04.2003
- Reduced transportation costs for the company with effective load planning and consolidation techniques.
- Enhanced on-time delivery rates by optimizing route selection and adjusting plans according to real-time data.
- Collaborated with warehouse teams, ensuring accurate and timely loading of shipments onto trucks.
Office Manager
Wilkes Chamber of Commerce
04.1998 - 06.2000
- Maintained database of chamber members , and chamber accounting database.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Implemented creative solutions to address challenges or obstacles encountered during the planning phase or on-site at events.
Customer Service Representative
First Community Bank/ Blue Ridge Bank
01.1995 - 04.1998
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science - Business Administration
Wilkes Community College
Wilkesboro, NC05.1995
Skills
- Employee Recruitment, Onboarding, and Orientation
- Performance Appraisal, Records Management, Benefits and Compensation Management
- Terminations, Exit Interviews
- Payroll Coordination, ADP Workforce Now, ADP Totalsource
- Microsoft Office and Docusign
- Creative Idea Development
- Employee Engagement
- Social Media, Promotions and Engagement
- Teamwork and Collaboration
- Accounting and Bookkeeping
- General Ledger Entries, Accounts Receivable and Payable
References
Available upon Request
Timeline
Director of Finance and Human Resources
High Meadows Golf & Country Club
03.2015 - Current
Senior Personal Banker/Banking Officer/Universal Banker
CommunityOne Bank, N.A.
04.2003 - 03.2015
Inbound Load Planner
Lowe's Companies, Inc.
06.2000 - 04.2003
Office Manager
Wilkes Chamber of Commerce
04.1998 - 06.2000
Customer Service Representative
First Community Bank/ Blue Ridge Bank
01.1995 - 04.1998
Associate of Science - Business Administration
Wilkes Community College
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