Barbie Collier
Shawnee,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Work well with team or independently.
Overview
12
12
years of professional experience
Work History
Specialty Intake Service
Citizen Potawatomi Nation Health Services
04.2022 - Current
- Answer patient telephone calls promptly to avoid on-hold wait times.
- Collaborate with staff members to enhance patient service experience and exceed team goals.
- Prepare Intake documents for physicians.
- Check in patients, update any demographics/insurance for benefit department.
- Schedule patients with for specialty physicians and Imaging appointments.
- Patient reminder calls for specialist(s) appointments.
- Receive patient's copayment.
Benefits Specialist and Patient Intake Services
Action Physical Therapy
10.2010 - 04.2022
- .Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Requested and rec'd authorization for particular service benefits, work comp and MVA.
- Schedule evaluations for new patients and continued appointments for existing patients
- Patient Reminder calls on initial appointment.
- Verified insurance and informed patient of their deductibles and copayments.
- Received co-payments &/or co-insurance payments and set up payment plans to meet patient's deductible.
Education
High School Diploma -
Muskogee High School
Muskogee, OK06.1985
Skills
- Microsoft Word
- Credit Card Payment Processing
- Customer Relations
- Microsoft Excel
- Calm and Professional Under Pressure
- Typing Proficiency
- Problem-Solving Ability
- Managing Multiple Tasks
- Critical Thinking
- Recordkeeping Strengths
- Money Handling Abilities
- Medical Terminology Knowledge
- Verbal and Written Communication
- Benefits Interpretation
- Patient Inquiries
- Payment Collection
Timeline
Specialty Intake Service
Citizen Potawatomi Nation Health Services
04.2022 - Current
Benefits Specialist and Patient Intake Services
Action Physical Therapy
10.2010 - 04.2022
High School Diploma -
Muskogee High School