Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Work well with team or independently.
Overview
12
12
years of professional experience
Work History
Specialty Intake Service
Citizen Potawatomi Nation Health Services
04.2022 - Current
Answer patient telephone calls promptly to avoid on-hold wait times.
Collaborate with staff members to enhance patient service experience and exceed team goals.
Prepare Intake documents for physicians.
Check in patients, update any demographics/insurance for benefit department.
Schedule patients with for specialty physicians and Imaging appointments.
Patient reminder calls for specialist(s) appointments.
Receive patient's copayment.
Benefits Specialist and Patient Intake Services
Action Physical Therapy
10.2010 - 04.2022
.Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Resolved issues and inquiries from plan participants regarding health benefits and deductions through telephone, email and in-person interactions.
Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Requested and rec'd authorization for particular service benefits, work comp and MVA.
Schedule evaluations for new patients and continued appointments for existing patients
Patient Reminder calls on initial appointment.
Verified insurance and informed patient of their deductibles and copayments.
Received co-payments &/or co-insurance payments and set up payment plans to meet patient's deductible.
Education
High School Diploma -
Muskogee High School
Muskogee, OK
06.1985
Skills
Microsoft Word
Credit Card Payment Processing
Customer Relations
Microsoft Excel
Calm and Professional Under Pressure
Typing Proficiency
Problem-Solving Ability
Managing Multiple Tasks
Critical Thinking
Recordkeeping Strengths
Money Handling Abilities
Medical Terminology Knowledge
Verbal and Written Communication
Benefits Interpretation
Patient Inquiries
Payment Collection
Timeline
Specialty Intake Service
Citizen Potawatomi Nation Health Services
04.2022 - Current
Benefits Specialist and Patient Intake Services
Action Physical Therapy
10.2010 - 04.2022
High School Diploma -
Muskogee High School
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