Barbie Collier
Shawnee,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Work well with team or independently.
Overview
12
12
years of professional experience
Work History
Specialty Intake Service
Citizen Potawatomi Nation Health Services
04.2022 - Current
- Answer patient telephone calls promptly to avoid on-hold wait times.
- Collaborate with staff members to enhance patient service experience and exceed team goals.
- Prepare Intake documents for physicians.
- Check in patients, update any demographics/insurance for benefit department.
- Schedule patients with for specialty physicians and Imaging appointments.
- Patient reminder calls for specialist(s) appointments.
- Receive patient's copayment.
Benefits Specialist and Patient Intake Services
Action Physical Therapy
10.2010 - 04.2022
- .Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Requested and rec'd authorization for particular service benefits, work comp and MVA.
- Schedule evaluations for new patients and continued appointments for existing patients
- Patient Reminder calls on initial appointment.
- Verified insurance and informed patient of their deductibles and copayments.
- Received co-payments &/or co-insurance payments and set up payment plans to meet patient's deductible.
Education
High School Diploma -
Muskogee High School
Muskogee, OK06.1985
Skills
- Microsoft Word
- Credit Card Payment Processing
- Customer Relations
- Microsoft Excel
- Calm and Professional Under Pressure
- Typing Proficiency
- Problem-Solving Ability
- Managing Multiple Tasks
- Critical Thinking
- Recordkeeping Strengths
- Money Handling Abilities
- Medical Terminology Knowledge
- Verbal and Written Communication
- Benefits Interpretation
- Patient Inquiries
- Payment Collection
Timeline
Specialty Intake Service
Citizen Potawatomi Nation Health Services
04.2022 - Current
Benefits Specialist and Patient Intake Services
Action Physical Therapy
10.2010 - 04.2022
High School Diploma -
Muskogee High School
Similar Profiles
Consawella CrowleyConsawella Crowley
Insurance & Benefits Specialist at Citizen Potawatomi Nation Health ServicesInsurance & Benefits Specialist at Citizen Potawatomi Nation Health Services
Kendra SandlinKendra Sandlin
Eye Care Technician at Citizen Potawatomi Nation Health ServicesEye Care Technician at Citizen Potawatomi Nation Health Services
Larry OdellLarry Odell
Line Operator, Sovereign Pipe Technologies at Citizen Potawatomi NationLine Operator, Sovereign Pipe Technologies at Citizen Potawatomi Nation
Dayton HallDayton Hall
Cashier/Cook at Taco CasaCashier/Cook at Taco Casa
Talitha TurnerTalitha Turner
Babysitter at NABabysitter at NA