Barbra Mitchell
ezCater
St Petersburg,FL
22
years of professional experience
Relationship-driven operations and partner management professional with experience supporting restaurant partners, resolving complex customer issues, and driving high-quality service across fast-paced environments. Skilled in onboarding, account support, training, problem resolution, and cross-functional coordination, with a strong background in customer service, sales, and team support. Known for building trust quickly, improving partner experience, and balancing day-to-day execution with long-term relationship management.
Work History
Partnership Specialist, Meal Program
4 Years- Manage restaurant partner relationships across the full lifecycle of Meal Program activity, serving as a primary point of contact for onboarding, account support, training coordination, and ongoing operational success.
- Identify eligible restaurant locations and help expand Meal Program coverage by evaluating market fit, operational readiness, and supply-demand opportunity.
- Guide partners through program expectations, including training, packaging and labeling requirements, menu readiness, and fulfillment processes for scheduled Meal Program orders.
- Coordinate with internal teams to resolve operational issues, support launches, maintain accurate partner information, and strengthen overall network quality and customer experience.
- Build strong partner relationships through clear communication, responsiveness, and a consistent focus on reliable execution and service.
- Supported the Onboarding team on loan from Jul 2025–Jan 2026, gaining hands-on experience with onboarding workflows, cross-functional coordination, partner setup, and launch readiness.
Customer Service Agent
8 Months- Managed orders from start to finish, responded to customer inquiries, and partnered with restaurants to resolve issues throughout the full order lifecycle.
- Maintained a strong service standard by delivering empathetic, solutions-focused support in a fast-paced environment.
- Built experience in problem-solving, order troubleshooting, and partner communication that supported a successful transition into Meal Program partnership work.
Distribution Relationship Management
2 Years 10 Months- Served as a trusted advisor to resellers of Microsoft SMB volume licensing, helping clients grow their business through ongoing coaching, education, and sales support.
- Provided strategic guidance to client sales teams on how to maximize Microsoft sales opportunities and improve business performance.
- Supported revenue growth by delivering competitive pricing and strengthening reseller relationships with Tech Data as a Microsoft distributor.
Sales Consultant, Retail
1 Year 4 Months- Delivered strong customer experiences by identifying customer needs, maintaining current product knowledge, and recommending best-fit devices and plans.
National Accounts Customer Service Supervisor
1 Year- Led, trained, and developed a team of 18–22 employees in a fast-paced service environment.
- Managed customer feedback, monitored performance metrics, audited adjustments and renewals, and ensured adherence to team schedules.
Business Sales Consultant
2 Years 4 Months- Drove high-volume national business sales through business development, negotiation, relationship selling, and account management.
Consumer Sales Representative
2 Years 1 Month- Generated high-volume consumer sales across service lines, devices, accessories, and data products while maintaining strong blended metrics performance.
Customer Service Representative
1 Year 4 Months- Delivered customer support in a high-growth telecommunications environment, helping customers understand billing, devices, features, and service options.
Education
High School Diploma - Management Readiness
Skills
Partner Relationship Management
Restaurant Onboarding and Training
Account Management
Customer Service and Issue Resolution
Operational Troubleshooting
Cross-Functional Collaboration
Needs Assessment and Solution Selling
Call Center and Service Operations
Documentation management
Analytical thinking
Quality assurance
Management collaboration
Workflow optimization
Written communication
Timeline
Partnership Specialist, Meal Program
ezCater
06.2022 - CurrentRead More
Customer Service Agent
ezCater
10.2021 - 06.2022Read More
Distribution Relationship Management
Microsoft Division at Tech Data
10.2012 - 08.2015Read More
Sales Consultant, Retail
Verizon Wireless
10.2010 - 02.2012Read More
National Accounts Customer Service Supervisor
Verizon Wireless
10.2009 - 10.2010Read More
Business Sales Consultant
Verizon Wireless
06.2007 - 10.2009Read More
Consumer Sales Representative
Verizon Wireless
05.2005 - 06.2007Read More
Customer Service Representative
Verizon Wireless
01.2004 - 05.2005Read More
Van Cove High School
High School Diploma from Management Readiness
Read More