Bariesia Nwigbarane
South Jordan
Summary
Dedicated general worker skilled in efficient task completion across diverse settings. Strong manual labor expertise combined with effective problem-solving and clear communication enhances team collaboration. Committed to safety and adaptable to team dynamics, ready to support organizational goals.
Overview
11
11
years of professional experience
Work History
Escalated Complaints Specialist
Wells Fargo
Salt Lake City
06.2015 - Current
- Coordinated cross-functional teams to resolve complex issues, improving collaboration and response times.
- Resolved escalated customer complaints with empathy and professionalism.
- Analyzed customer feedback to identify trends and recurring problems.
- Provided actionable insights to management, contributing to enhanced customer satisfaction initiatives.
- Acted as a liaison between customers and company personnel during dispute resolution efforts.
- Monitored issue progress, ensuring timely resolutions within established SLAs to maintain service quality.
- Analyzed customer feedback and made recommendations for improvement of service levels.
Collections Agent
Wells Fargo
Salt Lake City
06.2015 - Current
- Negotiated customized payment plans with customers, enhancing recovery rates.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Monitored accounts for overdue payments, implementing timely remedies to minimize losses.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Communicated with clients to resolve outstanding account issues.
- Researched customer accounts for any discrepancies or outstanding payments.
- Maintained detailed records and reported on collection activity, improving visibility of accounts receivable status.
Education
High School Diploma -
Hunter High School
West Valley City, UT06-2013
Skills
- Complaint resolution
- Complaint analysis
- Customer feedback analysis
- Negotiation techniques
- Problem solving
- Verbal and written communication
Timeline
Escalated Complaints Specialist
Wells Fargo
06.2015 - Current
Collections Agent
Wells Fargo
06.2015 - Current
High School Diploma -
Hunter High School