Barlas Yilmaz
New York,NY
Summary
Dynamic professional with extensive experience in customer service and team collaboration, notably at Ralph Lauren. Proven ability to manage high-pressure situations while enhancing customer satisfaction. Skilled in effective communication and multitasking, consistently contributing to team success and fostering positive client relationships. Adaptable and committed to maintaining a professional appearance in all interactions.
Overview
6
6
years of professional experience
Work History
Host
Ralph Lauren
New York, NY
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Store Manager
787 Coffee Co.
New York, NY
12.2023 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Art Broker Assistant
Charrich
New York, NY
06.2023 - 12.2023
- Managed documentation related to trade executions and settlements, facilitating smooth transaction processes for clients.
- Streamlined communication between brokers and clients, maintaining organized records of correspondence for easy reference.
- Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.
- Contributed to increased client retention by consistently providing exceptional customer service and support.
Customer Service Representative
H&M Hennes & Mauritz
Warsaw/Poland
06.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Tourist Guide
Peninsula Tourism
Marmaris/TR
03.2019 - 03.2020
- Built personal relationships with guests to promote positive experiences.
- Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
- Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
- Reacted promptly to unexpected situations or emergencies during tours while maintaining professionalism and composure at all times.
Education
Business Management And Leadership - Business
SWPS University of Social Sciences And Humanities
Warsaw/Poland07.2021
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Professional appearance
Languages
Turkish
Native or Bilingual
Polish
Limited Working
Timeline
Host
Ralph Lauren
07.2024 - Current
Store Manager
787 Coffee Co.
12.2023 - 07.2024
Art Broker Assistant
Charrich
06.2023 - 12.2023
Customer Service Representative
H&M Hennes & Mauritz
06.2020 - 02.2022
Tourist Guide
Peninsula Tourism
03.2019 - 03.2020
Business Management And Leadership - Business
SWPS University of Social Sciences And Humanities