Barnett Elias
Cary,Illinois
Summary
Experienced in managing daily routes and ensuring passenger safety. Adept at utilizing effective communication and problem-solving skills to handle diverse situations. Demonstrates a track record of maintaining high standards in safe vehicle operation and adhering to strict schedules.
Overview
29
29
years of professional experience
Work History
Bus Operator
Pace Suburban Bus- River Division
07.2022 - Current
- Operate transit buses on scheduled routes, ensuring timely arrivals and departures.
- Provide exceptional customer service, assisting passengers with inquiries and needs.
- Adhere to safety protocols, conducting pre-trip inspections to maintain vehicle integrity.
- Adhere strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Build a rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Collaborate with Dispatch- Supervisors to communicate delays or emergencies effectively.
- Train and mentor new operators on company policies, route navigation, and safety practices.
- Resolve passenger issues diplomatically, maintaining a positive riding experience for all customers.
- Maintain a clean and safe bus environment for the comfort of all passengers.
- Assist passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
Bus Operator
Los Angeles Metro (LACMTA)
03.2020 - 06.2022
- Transported passengers and collected fares in public transit buses.
- Performed complete safety inspections of buses and equipment to assure their safe, efficient, and on-time operation.
- Operated a wheelchair ramp and assisted passengers with disabilities.
- Received and transmitted two-way radio messages involving accidents, emergencies, or criminal activities.
- Maintained an excellent driving record and complied with all state and local traffic regulations.
- Memorized routes, transfer points, and fare structures for all lines at assigned divisions.
- Assisted passengers with inquiries and requests during trips.
General Manager
Miro Restaurant
08.2018 - 03.2020
- Directed daily operations, ensuring exceptional service quality and customer satisfaction.
- Developed and implemented strategic initiatives to enhance restaurant profitability and efficiency.
- Managed staff recruitment, training, and performance evaluation to promote a high-performing team culture.
- Analyzed financial reports to inform budgeting decisions and drive revenue growth strategies.
- Fostered strong relationships with vendors to negotiate favorable contract terms and maintain product quality.
- Ensured compliance with health and safety regulations, promoting a safe dining environment for guests and staff.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Tony Roma’s Restaurant
05.2004 - 08.2018
- Managed two of the busiest flagship locations in Southern California (Disneyland & Universal Studios Hollywood).
- Consistently exceeded annual sales goals by a minimum of 7% to 10% by training the front of the house staff on different up selling techniques.
- Created a cross-training program ensuring staff members were able to perform confidently and effectively in different positions - speeding profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed financial reports to inform budgeting decisions and drive revenue growth strategies.
Bartender
Giggles Nightclub
12.2015 - 03.2020
- Crafted signature cocktails and innovative drink specials to enhance customer experience.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Implemented efficient workflow processes to improve speed of service during peak hours.
- Developed strong relationships with patrons, fostering a loyal customer base through personalized service.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bus Operator
Los Angeles Metro (LACMTA)
01.1997 - 05.2004
- Operated transit buses on scheduled routes, ensuring timely arrivals and departures.
- Provided exceptional customer service, assisting passengers with inquiries and needs.
Education
Glendale Community College
Glendale, CASkills
- Clean driving record
- Defensive driving
- Weather conditions adaptation
- Vehicle inspection
- Passenger assistance
Languages
Spanish
Full Professional
Timeline
Bus Operator
Pace Suburban Bus- River Division
07.2022 - Current
Bus Operator
Los Angeles Metro (LACMTA)
03.2020 - 06.2022
General Manager
Miro Restaurant
08.2018 - 03.2020
Bartender
Giggles Nightclub
12.2015 - 03.2020
General Manager
Tony Roma’s Restaurant
05.2004 - 08.2018
Bus Operator
Los Angeles Metro (LACMTA)
01.1997 - 05.2004
Glendale Community College
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