Barri Shirk
Indianapolis,Indiana
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
26
26
years of professional experience
Work History
Collection Specialist
GRM Information Management Services
Indianapolis, IN
01.2012 - 04.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Entered client details and notes into system for interdepartmental access and review.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Executive Director
Medtech College
Greenwood, IN
07.2010 - 08.2012
- Provided exceptional counseling, case management, education and job training to diverse client base.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Established new customer service and problem resolution processes to improve client satisfaction rates.
Executive Diector
Kaplan College
Indianapolis , IN
01.1996 - 06.2010
- Evaluated expenses and set appropriate budget levels.
- Directed staff and managed annual capital budget.
- Managed and organized internal communication to hold staff accountable to priorities.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Masters of Education - English Education
Indiana University - Purdue University Indianapolis
Indianapolis, INBachelors Of Science - English Education
Purdue University
West Lafayette, INSkills
- Performance improvements
- Critical Thinking
- Decision Making
Timeline
Collection Specialist
GRM Information Management Services
01.2012 - 04.2021
Executive Director
Medtech College
07.2010 - 08.2012
Executive Diector
Kaplan College
01.1996 - 06.2010
Masters of Education - English Education
Indiana University - Purdue University Indianapolis
Bachelors Of Science - English Education
Purdue University
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