Barry Lana
Atlanta,GA
Summary
Proven leader with extensive experience at Chesley Brown International, adept in staff management and strategic planning. Excelled in boosting team productivity and customer satisfaction through innovative solutions and effective communication. Skilled in complex problem-solving and employee motivation, consistently achieving and surpassing goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor
Chesley Brown International
Atlanta
08.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Guest Service Representative
Swiss Hotel
Boston, MA
01.2012 - 07.2017
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
Associate of Science - Computer And Information Sciences
Northeastern University
Boston, MA09-2000
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
Certification
- Agile Certified Practitioner (PMI-ACP) – Project Management Institute.
- AWS Certified Solutions Architect – Amazon Web Services.
- Certified ScrumMaster (CSM) - Scrum Alliance.
- Oracle Cloud Infrastructure Foundations 2020 Associate – Oracle Corporation.
- Certified ScrumMaster (CSM)
Timeline
Supervisor
Chesley Brown International
08.2017 - Current
Guest Service Representative
Swiss Hotel
01.2012 - 07.2017
Associate of Science - Computer And Information Sciences
Northeastern University
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