Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Open To Work

Barry Shockley

Fort Worth,TX

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Summary

Proficient at functioning at a high level in a consistently challenging, fast paced environment. Perform with efficiency while maintaining a meticulous attention to safety and work rules. Excellent communicator with outstanding problem solving and critical thinking skills.

Experienced with analyzing and identifying root causes of complex problems. Utilizes creative and analytical thinking to develop effective solutions. Knowledge of fostering collaboration and achieving successful outcomes in dynamic settings.

Overview

35
35
years of professional experience

Work History

Problem Solver

Amazon
Ft Worth, TX
05.2020 - Current
  • Expert level Problem Solver. Use a variety of applications to identify, research and correct shipping errors. Monitor shipments in danger of failing their critical pull time to ensure customer expectations are met on time. Have experience in every level and process path of outbound operations.

Train Dispatcher

BNSF Railway
Ft Worth, TX
01.1995 - 05.2019
  • Served as point of contact for all transportation related inquiries and issues on an assigned territory.
  • Maintained ongoing awareness of operation of railway - from equipment and signals, to car handling rules, operating manuals, computer applications and collective agreements.
  • Ensured safe movement of trains and other on track railway equipment.
  • Minimized delays to railway traffic through effective planning and scheduling while accommodating maintenance forces for capital improvements and daily maintenance.
  • Exceeded standards for rules examinations, safety and attendance.

Sorter/Package Handler

United Parcel Service
Knoxville, TN
10.1991 - 12.1994
  • Sorted and routed packages to correct destinations.
  • Loaded feeder trucks while ensuring packages were correctly routed and in compliance with shipping procedures and rules.

Education

Bachelor of Science - Industrial Engineering

University of Tennessee
Knoxville, TN
12-1994

Skills

  • Problem identification
  • Logical reasoning
  • Creative solutions
  • Innovative thinking
  • Safety awareness
  • System monitoring
  • Incident reporting
  • Time management
  • Attention to detail

Timeline

Problem Solver

Amazon
05.2020 - Current

Train Dispatcher

BNSF Railway
01.1995 - 05.2019

Sorter/Package Handler

United Parcel Service
10.1991 - 12.1994

Bachelor of Science - Industrial Engineering

University of Tennessee