BARRY SKINNER
Glen Allen,VA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
27
27
years of professional experience
Work History
Sales Associate
Jewelry And WatchWorks
04.2022 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Claims Examiner
Virginia Employment Commission
07.2012 - 04.2022
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
Security Officer
Fort Greg-Adams Regimental Club
05.2011 - 06.2013
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Investigated suspicious activities and persons to maintain security of premises.
Emergency Response Communications Coordinator
Virginia Department Of Transportation
01.2006 - 10.2009
- Answered calls from automatic routing system and took basic information from callers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Followed established protocols for professional handling of emergency situations.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Contributed to a safer community environment by proactively identifying potential threats or hazards based on call patterns.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Transportation Maintenance Team Member
Virginia Department Of Transportation
06.2000 - 01.2006
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Improved equipment reliability by conducting regular preventive maintenance and inspections.
- Diagnosed and repaired complex mechanical and electrical systems.
- Replaced worn or broken parts on machines and equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Safely and effectively handled wide range of cleaning products and solutions.
- Increased asset life cycle by performing routine lubrication, alignment, and calibration tasks.
- Collaborated with other team members to complete complex repairs and installations quickly and efficiently.
- Enhanced workplace safety by identifying potential hazards and implementing corrective actions.
- Properly handled, transported, and disposed of recycled materials.
- Delivered high-quality service by responding swiftly to emergency situations that required immediate attention or intervention.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Performed preventive maintenance and repairs on various types of equipment.
- Followed safety precautions to avoid personal injury and provide safe work environment.
Senior Corrections Officer
Virginia Department Of Corrections
10.1996 - 01.2000
- Mentored junior corrections officers, promoting best practices in maintaining order and safety within the facility.
- Provided expert testimony during parole hearings, presenting objective evaluations of inmate behavior and progress toward rehabilitation goals.
- Provided assistance and guidance to inmates regarding daily activities.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Prepared reports to document incidents and violations.
- Monitored and confirmed compliance with safety standards and regulations.
- Established positive working relationships and maintained boundaries with resident offenders.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Administered drug tests to inmates.
- Supervised inmates during meals, recreation and other activities.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Investigated and responded to incidents of inmate misconduct.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Assisted in intake and release of inmates.
- Coordinated responses to emergency situations arising in different prison locations.
- Resolved issues and disputes between inmates professionally and respectfully.
- Interviewed inmates to obtain information and evidence.
Education
Associate of Arts - General Studies
Southside Virginia Community College
Alberta, VASkills
- Contract Preparation
- Store Organization
- Persuasion techniques
- Cleaning techniques
- Goal-Driven
- Basic Mathematics
- Guest Relations
- Listening Skills
- Reliable and punctual
Additional Information
United States Air Force,
30 December 1985 - 28 April 1993
Certification
Previously Certified Emergency Management Assistant
Previously Certified Emergency Response Team Member
Timeline
Sales Associate
Jewelry And WatchWorks
04.2022 - Current
Claims Examiner
Virginia Employment Commission
07.2012 - 04.2022
Security Officer
Fort Greg-Adams Regimental Club
05.2011 - 06.2013
Emergency Response Communications Coordinator
Virginia Department Of Transportation
01.2006 - 10.2009
Transportation Maintenance Team Member
Virginia Department Of Transportation
06.2000 - 01.2006
Senior Corrections Officer
Virginia Department Of Corrections
10.1996 - 01.2000
Associate of Arts - General Studies
Southside Virginia Community College
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