Barry "Christian" Sherman
Evanston,IL
Summary
Detail-oriented Key Holder Supervisor with expertise in inventory management, customer service, and team leadership. Drives operational efficiency through effective communication and problem-solving. Upholds store standards, enhances customer satisfaction, and supports company objectives with strong organizational skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Hamton Social
Skokie, Illinois
07.2024 - Current
- Supervised daily operations, ensuring adherence to company policies and enhancing operational integrity.
- Managed cash handling and financial transactions with precision, ensuring accuracy.
- Addressed customer inquiries and concerns swiftly and professionally, improving customer satisfaction.
- Facilitated team meetings to enhance communication and foster collaboration among staff.
- Executed opening and closing procedures, ensuring store readiness and compliance with company standards for optimal customer experience.
CERTIFIED TRAINER
PERKINS RESTAURANT & BAKERY
CEDAR RAPIDS, IA
04.2016 - 12.2024
- Designed training programs tailored to specific learning needs
- Conducted interactive training sessions for diverse groups, enhancing knowledge retention through engagement
- Provided personalized coaching sessions to enhance skills
- Facilitated team-building exercises, improving collaboration and communication among team members
- Implemented feedback mechanisms to continuously refine training programs and sessions
- Developed diverse content types for multiple platforms to meet varied training needs
ASSOCIATE RESTAURANT MANAGER
PERKINS RESTAURANTS & BAKERY
DUBUQUE, IA
09.2015 - 03.2016
- Resolved customer complaints, enhancing satisfaction and loyalty.
- Supervised staff to deliver quality service and uphold cleanliness standards.
- Managed scheduling and inventory, contributing to increased profits through strategic cost management.
SERVER
PERKINS RESTAURANT & BAKERY
DUBUQUE, IA
08.2014 - 09.2015
- Delivered exceptional customer service, enhancing guest experience in fast-paced restaurant environment.
- Ensured accurate order taking and delivery through effective communication with customers.
- Streamlined service processes in collaboration with team members, improving overall customer satisfaction.
- Processed cash transactions while maintaining cleanliness and organization of work area.
Education
BBA - FINANCE
LOYOLA UNIVERSITY
Chicago, IL05-2003
High School Diploma -
Wahlert
Dubuque05-1999
Skills
- Supervision and quality assurance
- Customer service
- Cash handling expertise
- Inventory management strategies
- Cost-effective solutions
- Content creation and training development
- Coaching and facilitation
- Feedback implementation
- Organizational proficiency
- Communication and collaboration skills
Certification
- Illinois Bassett Certification
- Illinois Food Handlers Certification
Timeline
Key Holder Supervisor
Hamton Social
07.2024 - Current
CERTIFIED TRAINER
PERKINS RESTAURANT & BAKERY
04.2016 - 12.2024
ASSOCIATE RESTAURANT MANAGER
PERKINS RESTAURANTS & BAKERY
09.2015 - 03.2016
SERVER
PERKINS RESTAURANT & BAKERY
08.2014 - 09.2015
BBA - FINANCE
LOYOLA UNIVERSITY
High School Diploma -
Wahlert