Barthelemy Chevelon
West Palm Beach
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Patient Services Representative
Miami Beach Medical Group
08.2022 - 07.2024
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Customer Service Representative
Infinity Management Group
07.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Education
Associate of Arts - Nursing
Palm Beach State College
Lake Worth, FL07.2025
Skills
- Front Desk Operations
- Patient check-in
- Client Engagement
- Presentation Skills
- Online chat and email
- Customer Service
- Excel
- Patient information collection
Timeline
Customer Service Representative
Infinity Management Group
07.2023 - 03.2024
Patient Services Representative
Miami Beach Medical Group
08.2022 - 07.2024
Associate of Arts - Nursing
Palm Beach State College
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