Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bartosz Zuralski

Charlotte,NC

Summary

Dynamic sales professional with a proven track record. Excelled in customer engagement and
relationship building. Skilled in developing sales strategies that foster loyalty and expand client
bases. Adept at team leadership, training staff, and enhancing service quality, resulting in
improved customer satisfaction and retention.
Organized and dependable, successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Sales Representative

Queen City Tennis Shop
02.2017 - 06.2025
  • Advised customers on product selections, leveraging strong communication to meet needs.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long term loyalty and expanded client base.
  • Recorded accurate customer data, ensuring efficient database management and streamlined operations.
  • Performed effectively in self directed work environment, managing day to day operations and decisions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Managed inventory for retail stockroom, ensuring timely restocking and accurate product counts.

Air Traffic Control Trainee

Federal Aviation Administration
04.2022 - 09.2022
  • Trained in FAA air traffic control basics, attending a 4 month program with 200+ simulation hours.
  • Worked as a team member to prioritize the importance of tasks to make quick and logical decisions.
  • Executed comprehensive flight pattern analysis, enhancing safety protocols and ensuring optimal air traffic flow.
  • Developed strong communication skills through continuous pilot and controller radio phraseology practice.
  • Honed multitasking, real time decision making, and critical thinking skills in a structured, performance driven environment.

Tennis Teaching Professional

Charlotte International Tennis Academy
06.2012 - 12.2019
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Delivered high level of energy and enthusiasm to all customer oriented activities, which helped promote excitement from all participants.
  • Develop comprehensive lesson plans enhancing player skills and strategy.
  • Cultivated an inclusive atmosphere that encouraged open communication, enabling players to express
    needs and fostering personal growth.
  • Analyzed player performance techniques to tailor coaching strategies, leading to improvements.
  • Conduct private lessons and clinics to improve player performance.
  • Handled the development of the training curriculum, resulting in improved performance.

Assistant Tennis Professional

Porters Neck Country Club
02.2012 - 06.2016
  • Delivered high level of energy and enthusiasm to all customer-oriented activities, which helped promote excitement from all participants.
  • Fielded phone calls, answered guest inquiries and provided information regarding club services.
  • Contributed to pro shop needs by stringing racquets, merchandising products and managing customer needs.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Developed relationships with clients to provide ongoing support and encouragement.

Education

Air Traffic Control

University of Alaska Anchorage
Anchorage, AK

Skills

  • Customer Engagement
  • Relationship Building
  • Client services
  • Staff training
  • Product and service sales
  • Team Leadership

Languages

English
Native or Bilingual
Polish
Native or Bilingual

Timeline

Air Traffic Control Trainee

Federal Aviation Administration
04.2022 - 09.2022

Sales Representative

Queen City Tennis Shop
02.2017 - 06.2025

Tennis Teaching Professional

Charlotte International Tennis Academy
06.2012 - 12.2019

Assistant Tennis Professional

Porters Neck Country Club
02.2012 - 06.2016

Air Traffic Control

University of Alaska Anchorage

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