Basdai Ganesh
Richmond Hill,NY
Summary
Dedicated and passionate professional with 20+ years of expertise in import/export cargo operations, documentation, and customer service. Known for providing exceptional support to customers and colleagues, ensuring seamless cargo handling and regulatory compliance. A natural leader with a commitment to accuracy, efficiency, and problem-solving in fast-paced logistics environments. Driven by a strong work ethic and a desire to enhance operational excellence, fostering trust and reliability in every interaction.
Overview
28
28
years of professional experience
Work History
Import Lead Agent
All Stem Connections C/o Lufthansa Cargo
12.2018 - Current
- Supervisor import documentation processes to ensure timely and accurate processing.
- Administered the call and email center, providing real-time flight status updates and cargo availability.
- Manage data capture for import documentation, facilitating faster deliveries for truckers.
- Address customer inquiries regarding customs clearance, cargo status, and general import logistics.
- Ensure customer complaints and feedback are efficiently handled to maintain satisfaction and trust.
- Collaborate with airlines, freight forwarders, and logistics teams to optimize cargo handling.
Documentation/Call Center Agent
DAL Global Services C/o Lufthansa Cargo
10.2004 - 12.2018
- Processed and prepared import documentation, ensuring regulatory compliance.
- Provided consultation to customers regarding cargo availability and customs procedures.
- Conducted data entry and paperwork preparation for truckers based on cargo destinations.
- Ensured timely and accurate responses to customer inquiries to optimize service delivery.
- Verified customs clearance for inbound shipments before cargo release.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Lead Agent/Documentation Agent
Cargo Airport Services C/o Polar Air
12.2001 - 10.2004
- Managed import documentation processes for various air cargo shipments.
- Assisted individual customers, brokers, US Customs, and USDA with documentation and clearances.
- Supervising office agents and trained new employees on cargo handling protocols.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Documentation Agent
CTN C/o Polar Air
06.1999 - 12.2001
- Aided customers in obtaining import documentation and freight handling.
- Prepared import flights and performed AMS duties to ensure accurate processing.
- Produced on-time communications in support of new product submissions for regulatory agencies.
Documentation Agent
Triangle Service C/o Polar Air
05.1997 - 06.1999
- Assisted customers, US Customs, and USDA in handling import releases.
- Organized and maintained an up-to-date document archive system.
- Prepared import flight documentation for efficient cargo processing.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Medical Assistance -
York college
06.1998
High School Diploma - undefined
Hillcrest High School
06.1996
Skills
- Heavy phone handling
- Flight arrival coordination
- Import/export documentation
- Special cargo handling
- Reading & interpreting paperwork
- High-pressure problem-solving
- Data entry & processing
- MS Office & cargo systems
- Compliance & safety regulations
- Customer-service focused
- Excellent interpersonal skills
Timeline
Import Lead Agent
All Stem Connections C/o Lufthansa Cargo
12.2018 - Current
Documentation/Call Center Agent
DAL Global Services C/o Lufthansa Cargo
10.2004 - 12.2018
Lead Agent/Documentation Agent
Cargo Airport Services C/o Polar Air
12.2001 - 10.2004
Documentation Agent
CTN C/o Polar Air
06.1999 - 12.2001
Documentation Agent
Triangle Service C/o Polar Air
05.1997 - 06.1999
High School Diploma - undefined
Hillcrest High School
Medical Assistance -
York college
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