Basema Ikhmayes
Brooklyn
Summary
I’m a Communication Design graduate with 7 years of diverse professional experience. Over the years, I’ve developed strong skills in project management, strategic planning, and operations — from coordinating patient care to writing detailed reports and managing schedules, as well as leading independent projects at my schools, and throughout an internship as a graphic designer. I’m passionate about creativity and problem-solving. I’m now looking to grow into a role where I can combine my creative background with my strengths in managing projects, bringing both structure and teamwork to the table.
Overview
6
6
years of professional experience
Work History
Supervisor
Modern Brooklyn Medical
06.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Assistant
DR. Charles Edelstein
06.2020 - 07.2023
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Client Service Representative
Bio Diagnostic Labs
12.2018 - 07.2019
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
Education
Bachelor of Arts - Communication Design
New York City College of Technology
New York, NY06.2023
Skills
- Schedule Development
- Strategic Planning
- Inventory Control
- Effective Communication
- Organizational Skills
- Customer Service
- Adobe Suite
- Microsoft Suite
- Project Management
- Multitasking
Accomplishments
COMD Senior Project Finalist
Issued by CUNY New York City College of Technology | Communication Design Program · May 2023
The Communication Design department to receive one of the six departmental Communication Design Awards
Issued by CUNY New York City College of Technology | Communication Design Program · May 2023
Timeline
Supervisor
Modern Brooklyn Medical
06.2023 - Current
Assistant
DR. Charles Edelstein
06.2020 - 07.2023
Client Service Representative
Bio Diagnostic Labs
12.2018 - 07.2019
Bachelor of Arts - Communication Design
New York City College of Technology
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