Basheerah Abdusshahid
Long Beach,CA
Summary
Certified and highly experienced customer service specialist, with managerial,administrative and retail sales experience. Proficient with handling complex customer situations and promoting positive experiences. Focused on efficiency-driven task completion, and enjoy working in well organized, team-oriented environments with a dedication to customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Jr. Scheduling Coordinator
J.Williams Staffing
10.2022 - 03.2023
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for multiple communities
- Utilized effective communication to ensure staffing needs were met
- Completed daily reports
- Developed and implemented scheduling policies.
- Input data in [Software] to create updated status reports for quick reference of project progress and deadlines.
Temporary Associate
J.Williams Staffing
8 2019 - 10.2022
- Rotated assignments as needed
- Assisted property staff with daily activities while complying with state and federal housing laws
- Marketed property online
- Assisted residents in absence of staff and kept record of resident interactions.
- Relayed updates to Regional and Property Managers
- Performed tasks at managers request
Resident Relations Specialist
First Service Residential
01.2022 - 09.2022
- Greeted residents.
- Answered all calls coming through the front desk.
- Provided excellent customer care by responding to requests, and communicating with customers to assess and address individual needs.
- Accepted, and inputted packages in Connect in addition to maintaining an organized back room for easy resident pick up.
- Communicated and kept detailed shift notes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Assistant Manager
Realty Center Management Inc.
08.2020 - 01.2021
- Administered operations to handle needs of more than 200 tenants across 130 property units.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Showed apartments to potential tenants and answered questions regarding community.
- Oversaw monthly collections of over $30,000 in funds, maintaining high payment rates by building positive relationships with tenants.
- Validated rental eligibility by using RCMI's verification process.
- Escalated any major issues to property manager for immediate remediation.
- Detailed and promoted specifics of accommodations during tours of vacant units for prospective clients.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Leasing Consultant
Legacy Partners
08.2019 - 12.2019
- Answered and operated phones
- Performed background checks on all apartment applicants
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Assisted in organizing and conducting resident events
- Completed monthly and daily business and reports.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept meticulous records of all correspondence between management and tenants.
Temporary Associate
VMG Resources
08.2018 - 07.2019
- A-Class Property/Concierge Experience
- Answered phones, and operated a multitude of property switchboards
- Provided assistance to on property staff, and management
- Toured prospects and assisted them through the application process
Education
Transfer - Music/Communicationss
Long Beach City College
Long Beach, CA01.2024
Leasing for Property Management( NALP Certification) -
Community College of The District of Columbia
2016
High School Diploma -
Woodrow Wilson SHS
Washington DC2011
Skills
- Filing
- Leasing and Sales
- Contract Preparation
- Property Management
- Appointment Scheduling
- Tenant Issue Resolution
- Common Area Maintenance
- Application Process Proficiency
Certification
NRF Retail Customer Service Certificate (NRF Foundation)
National Apartment Leasing Professional (National Apartment Association)
Work Ethics and Proficiency(The Center for Work Ethic Development)
RCMI Assistant Manager of The Year (2021)
Timeline
Jr. Scheduling Coordinator
J.Williams Staffing
10.2022 - 03.2023
Resident Relations Specialist
First Service Residential
01.2022 - 09.2022
Assistant Manager
Realty Center Management Inc.
08.2020 - 01.2021
Leasing Consultant
Legacy Partners
08.2019 - 12.2019
Temporary Associate
VMG Resources
08.2018 - 07.2019
Temporary Associate
J.Williams Staffing
8 2019 - 10.2022
Transfer - Music/Communicationss
Long Beach City College
Leasing for Property Management( NALP Certification) -
Community College of The District of Columbia
High School Diploma -
Woodrow Wilson SHS
NRF Retail Customer Service Certificate (NRF Foundation)
National Apartment Leasing Professional (National Apartment Association)
Work Ethics and Proficiency(The Center for Work Ethic Development)
RCMI Assistant Manager of The Year (2021)
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