Basia White
Atlanta,GA
Summary
Dynamic professional with extensive experience as an Airport Passenger Service Agent at Unifi, excelling in customer service management and relationship building. Recognized for maintaining a calm demeanor in high-stress situations while effectively resolving passenger concerns. Proven ability to mentor team members and enhance operational efficiency through exceptional communication and security protocol awareness.
Professional with solid experience in passenger service roles. Skilled in customer assistance, problem resolution, and efficient communication. Strong focus on team collaboration and reliable in adapting to changing needs. Known for positive attitude and commitment to achieving results.
Overview
2025
2025
years of professional experience
Work History
Airport Passenger Service Agent
Unifi
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
- Promoted positive passenger experiences during irregular operations by assisting stranded travelers with rebooking options or hotel accommodations when necessary.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Security Supervisor
Gridiron
01.2023 - 02.2025
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Front Desk Receptionist
Expose Tax Services
01.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA05-2025
Skills
- Skilled at Managing Multiple Tasks
- Calm Decision-Making in Challenging Environments
- Exceptional communication
- Security Protocol Awareness
- Customer service management
- Financial Resource Allocation
- Client Relations
- Relationship building
- Team development
Accomplishments
- Supervised team of 13 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Security Supervisor
Gridiron
01.2023 - 02.2025
Front Desk Receptionist
Expose Tax Services
01.2022 - 03.2023
Airport Passenger Service Agent
Unifi
GED -
Gwinnett Technical College
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