Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vivica Moreno

Phoenix,AZ

Summary

Friendly, organized and hardworking with strong skills in passenger services. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Airport Passenger Service Agent

Swissport USA
Phoenix, AZ
10.2023 - Current
  • Provided boarding passes and luggage tags to customers.
  • Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
  • Answered inquiries from customers regarding travel information.
  • Issued refunds for cancelled flights or changes in itinerary.
  • Assisted passengers with reservations, ticketing and adjustments to itinerary.
  • Provided assistance to unaccompanied minors during travel process.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Verified identification documents of passengers.
  • Upheld uniform and conduct guidelines to maintain professional appearance.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Instructional Assistant

Pensar Academy
Phoenix, AZ
04.2022 - 10.2023
  • Delivered instruction individually or in small groups.
  • Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
  • Monitored student progress and provided feedback to teachers regarding student achievement.
  • Administered standardized tests under the supervision of certified personnel.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Supported classroom teachers by supervising students during lunch and recess periods or field trips.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Team Lead

RazzleberrieZ
Glendale
06.2021 - 03.2022
  • Facilitated and logged store opening, closing and shift changes
  • Processed orders on the POS system and accepted cash and charge payments
  • Greeted customers promptly and took orders to keep the flow of traffic moving
  • Trained newly hired employees on routine tasks and customer service
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Used cleaning agents to sanitize and enhance the appearance of the Frozen Yogurt machines.

Manager

Arctic Circle
Jerome
09.2020 - 05.2021
  • Managed inventory control, cash control and store opening and closing procedures
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
  • Supervised guests at the front counter, answering questions regarding the menu.

Education

GED -

Rio Salado Northern Community College
03.2022

Skills

  • Quality-driven with background training new cashiers and guiding employees
  • Patient and professional when leading others and improving staff skills
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude
  • Willingness to take on added responsibilities to meet team goals
  • Cash Handling
  • Opening and closing procedures
  • Multi-tasking skill
  • Team Building
  • Critical Thinking
  • Passenger Assistance
  • First Aid Training
  • Cultural Sensitivity
  • Customer Service Management
  • FAA Regulations
  • Checking in Passengers

Certification

  • FIRST AID CERTIFICATION
  • GSA CERTIFICATION

Timeline

Airport Passenger Service Agent

Swissport USA
10.2023 - Current

Instructional Assistant

Pensar Academy
04.2022 - 10.2023

Team Lead

RazzleberrieZ
06.2021 - 03.2022

Manager

Arctic Circle
09.2020 - 05.2021

GED -

Rio Salado Northern Community College
Vivica Moreno