Sara Mesa Londono
New York,NY
Summary
Bilingual customer service professional with over 5 years of experience, skilled in leveraging strong communication abilities and a fast-learning mindset to enhance client satisfaction. Committed to delivering exceptional support and fostering positive relationships, while pursuing opportunities for personal and professional growth. Ready to contribute expertise in a dynamic environment that values dedication and continuous improvement.
Overview
4
4
years of professional experience
Work History
Airport Passenger Service Agent
Avianca Airlines
Queens, NY
12.2025 - Current
- Assisted passengers with check-in procedures and baggage handling to enhance travel experience.
- Coordinated boarding processes, ensuring timely departures and compliance with safety regulations.
- Managed customer inquiries and resolved issues efficiently, fostering positive passenger relations.
- Trained new staff on operational protocols and customer service standards to ensure consistency.
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
Cashier
Tu Casa Restaurant
Queens, NY
08.2022 - Current
- Provide friendly and efficient service to customers in a fast-paced dining environment
- Handle cash, credit card, and delivery app transactions accurately
- Coordinate with kitchen and waitstaff to ensure timely order processing
- Assist with takeout and delivery orders, answering phones and resolving customer inquiries
- Maintain cleanliness and organization of the front counter and dining area
Cashier
Key Food Supermarket
New York, NY
11.2021 - 05.2022
- Operated cash register and handled transactions with accuracy and speed
- Provided excellent customer service and assisted shoppers with questions
- Bagged groceries, restocked shelves, and maintained a clean checkout area
- Resolved customer concerns and ensured a smooth shopping experience
Education
A.A. - Psychology
Borough of Manhattan Community College (BMCC)
New York, NY01-2026
High School Diploma - undefined
North Queens Community High School
Queens, NY06-2023
Skills
- Bilingual: Fluent in English and Spanish
- Customer Service: Over 5 years of experience providing high-quality service in retail and restaurant settings
- Technical Skills: Proficient in Microsoft Word, Excel, and basic POS systems
- Communication: Strong verbal and written communication skills with a focus on customer satisfaction
- Time Management: Efficient and organized, able to prioritize tasks and meet deadlines in fast-paced environments
- Teamwork & Independence: Works well collaboratively and independently with minimal supervision
- Adaptability: Quick learner who adjusts easily to new systems, roles, and work environments
- Problem Solving: Calm under pressure and skilled at handling customer concerns professionally
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Airport Passenger Service Agent
Avianca Airlines
12.2025 - Current
Cashier
Tu Casa Restaurant
08.2022 - Current
Cashier
Key Food Supermarket
11.2021 - 05.2022
High School Diploma - undefined
North Queens Community High School
A.A. - Psychology
Borough of Manhattan Community College (BMCC)