Basimah Mobley
500 Railroad York ,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Skyes Enterprises
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Caregiver for Elderly
Beedsmode
06.2024 - 02.2025
- Cared for elderly
- Feed
- Bathed
- Watched
Telephone Interviewer
Braun Research Inc.
05.2021 - 03.2024
- Interviewing
Education
Associate's degree - Phlebotomy
04.2025
Skills
- Patient monitoring
- Dementia care
- Patient care
- Cooking
- Assisted living
- Care plans
- Home health
- Senior care
- Caregiving
Certification
Driver's License
Timeline
Caregiver for Elderly
Beedsmode
06.2024 - 02.2025
Customer Service Representative
Skyes Enterprises
01.2024 - Current
Telephone Interviewer
Braun Research Inc.
05.2021 - 03.2024
Associate's degree - Phlebotomy
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