Summary
Overview
Work History
Education
Skills
Timeline
Generic

Batavia Briscoe

Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

TruGreen Lawn Care
01.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Senior Data Entry Specialist

Jefferies Securities
07.1990 - 06.2017
  • Increased data entry accuracy by implementing a robust quality assurance process.
  • Streamlined data management processes for improved efficiency and productivity.
  • Managed large-scale data projects, ensuring timely completion and high levels of accuracy.
  • Enhanced team performance by providing comprehensive training and ongoing support to junior staff members.
  • Collaborated with IT department to implement new software solutions that improved data entry workflows.
  • Maintained strict confidentiality of sensitive information, adhering to company policies and industry regulations.
  • Conducted regular audits of entered data, identifying discrepancies and correcting errors promptly.

Paralegal Assistant

AGA Publishing / Paralegal Firm
10.1992 - 07.1999
  • Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
  • Assisted attorneys in managing high-profile cases, ensuring timely completion of tasks and attention to detail.
  • Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
  • Streamlined office procedures with the implementation of a new filing system, improving overall productivity.
  • Improved accuracy in document management through meticulous proofreading and editing of legal documents.
  • Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
  • Prepared legal briefs, motions, and pleadings.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.

Education

Associate of Arts - Business Administration And Management

McCormac College
Chicago, IL
05.2019

Skills

  • Paperwork Processing
  • Appointment Scheduling
  • Complaint Resolution
  • Scheduling
  • Data Entry
  • Information Security
  • Call Center Operations
  • Active Listening
  • Payment Processing

Timeline

Customer Service Representative

TruGreen Lawn Care
01.2022 - Current

Paralegal Assistant

AGA Publishing / Paralegal Firm
10.1992 - 07.1999

Senior Data Entry Specialist

Jefferies Securities
07.1990 - 06.2017

Associate of Arts - Business Administration And Management

McCormac College

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Batavia Briscoe