Batistouta Renaud
Lawrence,MA
Summary
Dedicated IT professional with demonstrated strengths in customer service, time management, and technical troubleshooting. Adept at identifying and resolving issues efficiently while optimizing system performance. Strong communicator with experience in cultivating positive relationships and exceeding expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Technician
Dealer Geek
01.2025 - Current
- Provide technical support, including imaging computers for users and adding them to domains
- Set up baseline configurations, ensuring software is installed based on user roles
- Perform network troubleshooting, including toning cables to trace and resolve connectivity issues
- Enable ESET security features for end-users
- Deploy and manage Access Points (AP) across multiple locations
- Manage printers and assist with maintenance and troubleshooting
- Participated in a company-wide phone migration, performed factory reset procedures and phone deployment best practices
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
Site Support Technician / Tier 1
Martin County School District
06.2024 - 01.2025
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software
- Monitored and optimized the performance of computer systems
- Regularly reviewed and resolved technical support tickets in a timely manner
- Performed routine maintenance on client systems remotely to prevent future issues
- Diagnosed and resolved technical hardware and software issues
- Maintained detailed records of technical support activities and resolutions
- Provided excellent customer service by actively listening to concerns and addressing them promptly
- Enhanced client satisfaction with timely and effective troubleshooting of hardware and software problems.
- Developed detailed documentation for all supported systems, streamlining knowledge transfer within the team.
Sales Associate / Department Supervisor
Home Depot
11.2018 - 12.2024
- Provided outstanding customer service and expert product recommendations
- Greeted customers and assessed their needs to assist with purchases
- Maintained extensive product knowledge to inform customers
- Collaborated with team members to achieve sales targets
- Drove sales success by building displays and merchandising products
- Managed a team of 3 to 5 employees, delegated tasks, and held each employee accountable for completing assignments
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Audio Visual Technician
Frenchman's Creek Beach Country Club
11.2021 - 05.2024
- Assisted in the development of standard operating procedures for AV department operations
- Created custom graphics, animations, and slideshows for client presentations
- Operated cameras, microphones, projectors, and other AV equipment during live events
- Coordinated with event organizers to determine AV requirements
- Provided quality video and audio production services
- Addressed technical issues promptly to minimize downtime
Education
Associate in Science (A.S.) - Information Technology
Indian River State College
Fort Pierce, FL12.2024
Skills
- Technical Support
- Detail-Oriented
- WAN
- VPN
- WLAN Systems
- Windows OS
- Linux OS
- Ticketing Systems
- Windows Active Directory
- Microsoft Office 365
- Google drive
- ServiceNow
- Remote Support
- SCCM
- Cable Tracing and Troubleshooting
- Network Diagnostics
- Migration
Certification
- CompTIA Security+
- CompTIA Network+
- Help Desk Support Technician
- Computer Data Specialist
Languages
English
Full Professional
French
Native or Bilingual
Creole
Native or Bilingual
Timeline
Field Technician
Dealer Geek
01.2025 - Current
Site Support Technician / Tier 1
Martin County School District
06.2024 - 01.2025
Audio Visual Technician
Frenchman's Creek Beach Country Club
11.2021 - 05.2024
Sales Associate / Department Supervisor
Home Depot
11.2018 - 12.2024
Associate in Science (A.S.) - Information Technology
Indian River State College
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