Batool Abdul-kareem
Basrah
Summary
With a clear and logical mindset, I bring a practical approach to problem-solving and a determination to see tasks through to completion. Eager to learn and adept at overcoming challenges, I am a valuable asset in Business Management and Document Control. Passionate about making organizations successful, I thrive in roles that demand attention to detail and effective communication.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Zain Telecommunications Company
03.2020 - 12.2021
• Resolved customer issues quickly and effectively.
• Maintained accurate records of customer interactions and transactions
• Monitored customer feedback and implemented strategies to improve customer experience
• Provided customer support via email and chat, resolving issues.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Document Administrator
OILSERV Company
07.2018 - 01.2019
- Conducted regular audits of stored documents, removing outdated files and updating necessary records accordingly.
- Routed documents within document management system (DMS) and internal databases.
- Streamlined workflows with standardized document templates and style guides for consistent branding.
Education
DEPARTMENT OF COMPUTER SCINCES
COLLAGE OF SCIENCE, UNIVERSITY OF SHAT ALARAB
Skills
- Communication
- Ability to Work Under Pressure
- Time Management
- Self-motivation
- Leadership
- Adaptability
- Problem-solving skills
- Data Entry
Educationobjective
I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
Timeline
Call Center Representative
Zain Telecommunications Company
03.2020 - 12.2021
Document Administrator
OILSERV Company
07.2018 - 01.2019
DEPARTMENT OF COMPUTER SCINCES
COLLAGE OF SCIENCE, UNIVERSITY OF SHAT ALARAB
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