Brittany Montalvo
Hempstead,TX
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Municipal Operations & Consulting
06.2024 - Current
- Provide great customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Manage volume of incoming calls and emails
- Demonstrated product knowledge to effectively answer customer questions and provide accurate information
- Assisted customers in navigating company website and troubleshooting technical issues
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently.
Store Manager
7-Eleven
03.2022 - 09.2023
- Bank deposits
- Inventory management
- Cash control
- Store ordering
- Managing 20-person team
- Merchandising
- Hiring
Lead Cashier
Pilot Flying J
06.2018 - 03.2022
- Cashier experience
- Efficient Customer Service
- Quick and Adaptive Person
Education
High School Degree -
Waller High School
06.2011
Nursing
College of Mt Saint Vincent
Skills
- Team leadership
- Customer service
- Training
- Communication
- Problem-solving
- Customer support
- Data entry
- Customer satisfaction
- Call center customer service
- Written and oral communication
- Call center operations
- Customer inquiries
- Complaint resolution
- Empathy display
- Quality assurance
- Payment processing
- Customer correspondence
- Keyboarding
- Documentation and reporting
Timeline
Call Center Representative
Municipal Operations & Consulting
06.2024 - Current
Store Manager
7-Eleven
03.2022 - 09.2023
Lead Cashier
Pilot Flying J
06.2018 - 03.2022
Nursing
College of Mt Saint Vincent
High School Degree -
Waller High School
Similar Profiles
Leonel RodriguezLeonel Rodriguez
Customer Service Representative at Municipal Operations & ConsultingCustomer Service Representative at Municipal Operations & Consulting
Myles WattsMyles Watts
Water Meter Reader at Municipal Operations & ConsultingWater Meter Reader at Municipal Operations & Consulting
JOSHUA PRICEJOSHUA PRICE
Customer Service Representative at Municipal Operations & ConsultingCustomer Service Representative at Municipal Operations & Consulting
Dwayne Webster Jr.Dwayne Webster Jr.
Patient Server at Ascension Columbia St. Mary’s HospitalPatient Server at Ascension Columbia St. Mary’s Hospital
Charles CobbsCharles Cobbs
Apparel Associate at WalmartApparel Associate at Walmart