Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyajia Crawford

Miami

Summary

Dynamic customer service professional with extensive experience at Alorica, excelling in problem-solving and communication. Proven ability to lead teams and enhance customer satisfaction, while effectively managing cash handling and front desk operations. Committed to delivering exceptional service and achieving sales goals through teamwork and attention to detail.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Alorica
Miami Fl
02.2025 - 12.2025

Handled inbound and outbound calls, assisted customers with inquiries and account issues, provided solutions, and maintained accurate customer records while delivering excellent customer service.

Receptionist

Hotel
Miami, FL
05.2023 - 11.2024

Greeted guests, managed check-in and check-out procedures, answered phone calls, handled reservations, and provided customer service to ensure a positive guest experience.

Sales Associate Manager

Nike
Miami Fl
03.2021 - 09.2023

Assisted with store operations, supported sales team performance, provided customer service, handled transactions, and maintained store standards while helping meet sales goals.

Cashier Team Lead

Walmart
Miami Fl
09.2018 - 01.2020

Supervised cashier team operations, assisted customers, handled transactions, resolved issues, and ensured efficient checkout service while maintaining store standards.

Education

High School Diploma - N/A

Henry D Perry Educational Center
Miramar, FL
06.2020

Skills

    Customer Service

    Communication Skills

    Cash Handling

    Front Desk Operations

    Phone Etiquette

    Problem Solving

    Team Leadership

    Sales & Upselling

    Time Management

    Conflict Resolution

    Multitasking

    Computer & Data Entry Skills

    Customer Support

    Attention to Detail

    Team Collaboration

Timeline

Call Center Representative

Alorica
02.2025 - 12.2025

Receptionist

Hotel
05.2023 - 11.2024

Sales Associate Manager

Nike
03.2021 - 09.2023

Cashier Team Lead

Walmart
09.2018 - 01.2020

High School Diploma - N/A

Henry D Perry Educational Center