
Dynamic customer service professional with extensive experience at Alorica, excelling in problem-solving and communication. Proven ability to lead teams and enhance customer satisfaction, while effectively managing cash handling and front desk operations. Committed to delivering exceptional service and achieving sales goals through teamwork and attention to detail.
Handled inbound and outbound calls, assisted customers with inquiries and account issues, provided solutions, and maintained accurate customer records while delivering excellent customer service.
Greeted guests, managed check-in and check-out procedures, answered phone calls, handled reservations, and provided customer service to ensure a positive guest experience.
Assisted with store operations, supported sales team performance, provided customer service, handled transactions, and maintained store standards while helping meet sales goals.
Supervised cashier team operations, assisted customers, handled transactions, resolved issues, and ensured efficient checkout service while maintaining store standards.
Customer Service
Communication Skills
Cash Handling
Front Desk Operations
Phone Etiquette
Problem Solving
Team Leadership
Sales & Upselling
Time Management
Conflict Resolution
Multitasking
Computer & Data Entry Skills
Customer Support
Attention to Detail
Team Collaboration