Danae Santiago
Kingsport,TN
Summary
I started working as soon as I turned 16, my first job being front counter at McDonald's. From there, I have worked in Retail, Fast Food, Sales, and have nearly 10 years of customer service, management and leadership experience. I love helping others and being apart of a team that cares about the success of themselves and those around them. I'm a go-getter who always looks for ways to improve my surroundings, and strives to learn more each day.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Call Center Representative
Advanced Call Center Technologies LLC
04.2025 - Current
- Managed high-volume outbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring a positive experience and satisfaction.
- Utilized CRM systems to track interactions and maintain accurate customer records.
- Trained new team members on call handling procedures and best practices.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Assistant Manager
Skechers
08.2024 - 09.2024
- Cash handling, opening and closing procedures, deposit, customer service, stocking and sorting shoes, daily goal setting, team leading, store management each day
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Made schedules, accepted inventory, changed and added promotions
- Led team in achieving sales targets through effective staff training and customer engagement strategies.
- Developed and implemented operational procedures to enhance store efficiency and customer satisfaction.
Overnight Stocker
Walmart
11.2022 - 08.2024
- Stocking all sorts of products, organization skills needed and slight customer service
Second Assistant Manager
Rack Room Shoes
07.2022 - 11.2022
- Checking in truck, performing start of day and end of day tasks, money handling, deposit drop-offs, store openings and closings, general stocking, shifting, customer relations, etc
Assistant Manager
Calculated Cleaning
02.2020 - 07.2022
- Assistant Manager Duties: Sending emails, speaking with clients, client relations, paying bills and setting appointments, accompanying owner on business meetings, setting schedules and doing payroll, etc.
- Cleaner: Clean high-end vacation homes, everything from dusting, sanitation, laundry, etc
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Drive Thru Operator
Chick-fil-A
10.2019 - 01.2020
- Handle money, constant customer service, order taking, multitasking, cleaning as we go, etc
Catering Associate
Haywood Regional Medical Center
03.2019 - 10.2019
- Taking patients orders, building trays, cleaning afterwords, etc
Sales Consultant
Badcock Home Furniture & More
10.2018 - 03.2019
- Sales in furniture
- Hit my marks every month, was top salesperson my 1st month employed
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services,
- Took in payments over the phone and in person
Crew Member
McDonald's
08.2015 - 10.2018
- Customer service, dealing with money, counting drawers, cleaning store and bathroom
- Working here I got many compliments on my attitude and politeness, as well as my readiness to work and be active
- Was offered a higher position, but did not take it due to school
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Associate of Arts - Business Administration
Haywood Community College
02.2016
Skills
- Customer Service
- Powerpoint
- Sales
- Cleaning
- Cash Handling
- Windows
- Guest services
- Food service
- Personal Assistant Experience
- Communication skills
- Organizational skills
- Customer service
- Management (6 years)
- Money handling
- Team leadership
- Team motivation
- Staff training and development
- Problem-solving skills
- Customer support
- Data entry
Certification
- Driver's License
- June 2018 to August 2026
Timeline
Call Center Representative
Advanced Call Center Technologies LLC
04.2025 - Current
Assistant Manager
Skechers
08.2024 - 09.2024
Overnight Stocker
Walmart
11.2022 - 08.2024
Second Assistant Manager
Rack Room Shoes
07.2022 - 11.2022
Assistant Manager
Calculated Cleaning
02.2020 - 07.2022
Drive Thru Operator
Chick-fil-A
10.2019 - 01.2020
Catering Associate
Haywood Regional Medical Center
03.2019 - 10.2019
Sales Consultant
Badcock Home Furniture & More
10.2018 - 03.2019
Crew Member
McDonald's
08.2015 - 10.2018
Associate of Arts - Business Administration
Haywood Community College
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