Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rafael Garcia

Union City,NJ

Summary

Business student with a solid background in finance and insurance. Licensed Health and Life Insurance Producer in New Jersey. Demonstrated expertise in customer service, healthcare administration, and sales. Bilingual in English and Spanish, proficient in Microsoft Office, team leadership, and time management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Call Center Representative

Retina Center of New Jersey
Union, NJ
10.2023 - Current
  • Scheduled and managed patient appointments for consultations, follow-ups, and diagnostic tests with retina specialists.
  • Collaborated with clinical and administrative teams to optimize patient flow and communication.
  • Escalated complex cases or urgent medical concerns to clinical staff for prompt resolution.
  • Explained medical concepts in clear terms to enhance patient understanding.
  • Demonstrated strong multitasking, problem-solving, and organizational capabilities.
  • Maintained accurate patient records in electronic health record (EHR) system, ensuring compliance with HIPAA regulations.

Environmental Lab Technician

G&S Technologies
Kearny, NJ
03.2022 - 07.2023
  • Conducted laboratory and field tests to assess environmental conditions and analyze pollution sources, including PCBs.
  • Collaborated with environmental scientists and chemists to enhance testing methodologies.
  • Achieved compliance with EPA standards, validating laboratory procedures and results.
  • Calibrated gas chromatography equipment to ensure accuracy in sample analysis.
  • Prepared PCB samples for analysis, ensuring adherence to safety protocols.

Sales Associate

Clarks
Jersey City, NJ
09.2019 - 09.2020
  • Implemented daily customer service policies to prioritize client interactions before tasks.
  • Executed cash handling and cashiering duties, ensuring compliance with company procedures.
  • Engaged customers effectively to drive sales and consistently achieve sales targets.

Education

Bachelor of Arts - Business with concentration in Finance

New Jersey Institute of Technology
Newark, NJ
05-2025

Associate of Science - Engineering Sciences

Hudson County Community College
NJ
01.2020

Skills

  • Customer communication
  • Microsoft Office proficiency
  • Time management
  • Team leadership
  • Customer support and service
  • Training and development
  • Team collaboration
  • Documentation and reporting

Certification

  • Bloomberg Terminal Certification
  • New Jersey Licensed Health Insurance Producer
  • New Jersey Licensed Life Insurance Producer
  • Certified in Solid Works

Timeline

Call Center Representative

Retina Center of New Jersey
10.2023 - Current

Environmental Lab Technician

G&S Technologies
03.2022 - 07.2023

Sales Associate

Clarks
09.2019 - 09.2020

Bachelor of Arts - Business with concentration in Finance

New Jersey Institute of Technology

Associate of Science - Engineering Sciences

Hudson County Community College

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