Elisia Reynolds

Work History

Maximus (VES)

03.2023 - Current

Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Streamlined call flow processes for more efficient response times and increased productivity.
Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Built rapport with patients and families, providing emotional support during difficult times.
Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
Resolved concerns from veterans by conducting thorough investigations into case discrepancies or errors in recordkeeping.
Provided detailed guidance on navigating complex VA systems for veterans seeking assistance with disability compensation or pension claims.
Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.

Genuent(Vroom)

04.2022 - 12.2023

Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
Streamlined workflow processes for increased productivity through effective team collaboration and organization.
Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
Performed data entry and other administrative tasks to keep records and files organized and accurate.
Entered title and vehicle information into database.
Received and processed paperwork for titles, new license plates, and renewals.

DELTA AIRLINES

02.2020 - 04.2022

Help prepare the cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys, and lavatories
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Adheres to company policies and procedures
Perform other duties as assigned.

IQOR / ASURION

12.2018 - 09.2019

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Corrected discrepancies on customers' accounts, and research service disruptions as necessary
Engaged in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Responded efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Checked to ensure that appropriate changes were made to resolve customers' problems
Referred unresolved customer grievances to designated departments for further investigation
Reviewed insurance policy terms to determine whether a particular loss is covered by insurance
Obtained and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
Solicited sales of new or additional services or products
Reviewed claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
Ordered tests that could determine the causes of product malfunctions.