Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iram Jacob

Westbury,NY

Summary

Pharmacy technician and administrative support professional with over 4 years of experience in retail and long-term care pharmacy environments. Proven ability to manage multiple tasks efficiently while delivering exceptional customer service. Committed to supporting healthcare teams in providing high-quality patient care.

Overview

6
6
years of professional experience

Work History

Pharmacy Technician

Community Care Rx
Plainview, New York
04.2023 - Current
  • Accurately enter and process up to 250+ prescriptions daily in a high-volume, long-term care pharmacy.
  • Verify patient demographics, medication history, and insurance information to ensure smooth prescription processing.
  • Communicate with healthcare providers and nursing facilities to clarify medication orders and resolve discrepancies.
  • Maintain updated and organized records for controlled substances, prior authorization, and refill requests.
  • Review and manage large volumes of incoming faxes, ensuring timely responses and documentation.
  • Collaborate with pharmacists and fellow technicians to maintain workflow efficiency and meet tight deadlines.
  • Provide compassionate and timely service to patients and caregivers by addressing inquiries and concerns.

Front Desk Representative

Amber Court Assisted Living
Westbury, New York
01.2020 - 01.2021
  • Served as the first point of contact for residents, families, and healthcare staff, delivering warm, professional service.
  • Answered a multi-line phone system, routed calls appropriately, and managed daily appointment scheduling.
  • Maintain visitor logs, ensure proper sign-in procedures, and uphold security protocols.
  • Provided administrative support to the nursing and management team by organizing files, managing incoming mail, and processing documentation.
  • Assisted with resident move-ins, coordination of transportation, and daily activity reminders.
  • Handled confidential information in compliance with HIPAA guidelines.

Pharmacy Technician

Procare Pharmacy
Farmingdale, New York
09.2019 - 09.2020
  • Supported pharmacists in filling and labeling prescriptions while ensuring accuracy and compliance with regulations.
  • Entered prescription data, verified insurance coverage, and contacted patients for missing information.
  • Managed incoming calls, handled prescription refill requests, and responded to patient questions with empathy and professionalism.
  • Organized inventory and restocked shelves, assisting with cycle counts and expired medication removals.
  • Maintained cleanliness and order in the pharmacy workspace to support workflow and compliance with safety standards.
  • Learned and adapted quickly to various pharmacy software systems, and updated electronic health records.

Education

High School Diploma -

Richmond Hill
Richmond Hill
05-2017

Certificate in Aesthetics -

Tinny Beauty School
05-2011

Medical Science -

New York Medical School

Skills

  • Pharmacy Operations: prescription entry, inventory management, Insurance coverage
  • Administrative and front desk support: scheduling, document management, and multi-line phone systems
  • Insurance and billing: prior authorization, third-party insurance coordination, and patient assistance programs
  • Software knowledge: Microsoft Word, PowerPoint, Rx Processing software (Framework LTC, QS/1)
  • Soft skills: team collaboration, multitasking, adaptability, empathy, professionalism
  • Compliance: HIPAA regulations, DEA record keeping, safety protocols

Timeline

Pharmacy Technician

Community Care Rx
04.2023 - Current

Front Desk Representative

Amber Court Assisted Living
01.2020 - 01.2021

Pharmacy Technician

Procare Pharmacy
09.2019 - 09.2020

High School Diploma -

Richmond Hill

Certificate in Aesthetics -

Tinny Beauty School

Medical Science -

New York Medical School

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