Baxter Lucas
Carlisle,PA
Summary
Results-driven Supervisor specializing in staff management, cash handling, and quality assurance. Demonstrated success in improving customer satisfaction and optimizing operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Sheetz
Carlisle, Pennsylvania
03.2021 - Current
- Supervised daily operations for efficient store performance.
- Conducted regular staff meetings to communicate updates and expectations.
- Monitored cash handling processes to prevent discrepancies and errors.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness, and address areas of opportunity.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Garden Department Lead
Weis Markets Inc
Mechanicsburg, PA
06.2020 - 03.2021
- Coordinated inventory management for seasonal plants and garden supplies.
- Assisted customers in selecting plants, tools, and gardening products tailored to their needs.
- Assisted customers with product selection decisions based on their individual needs and preferences.
- Organized inventory and displays to ensure a neat and orderly shopping experience for customers.
- Assisted customers with transporting larger purchases to vehicles to promote helpful customer service.
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
- Unloaded products from trucks and transported to appropriate garden center areas.
- Assisted with visual display maintenance, sign pricing and information changes and organization of garden center equipment.
Retail Sales Associate
Rutters
Mechanicsburg, PA
06.2016 - 10.2020
- Assisted customers with product selections and inquiries.
- Collaborated with team members to ensure efficient store operations.
- Trained new associates on company policies and procedures.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg06-2011
Skills
- Staff supervision
- Cash handling
- Quality control
- Inventory management
- Customer relationship management
- Training and mentoring
Certification
ServSafe
Timeline
Supervisor
Sheetz
03.2021 - Current
Garden Department Lead
Weis Markets Inc
06.2020 - 03.2021
Retail Sales Associate
Rutters
06.2016 - 10.2020
High School Diploma -
Commonwealth Charter Academy