Baybee Love Natividad
Bremerton,WA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative / Assistant Manager
T-Mobile, Mobile One LLC
01.2022 - Current
- Boosted sales performance by developing and implementing effective sales strategies.
- Contributed to team success by consistently achieving and surpassing individual sales targets.
- Collaborated with fellow team members to create a positive work environment that fostered productivity and teamwork.
- Developed strong client relationships for repeat business and increased referrals.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Barista
303 Coffee Co
01.2023 - 03.2024
- Served and distributed espresso beverages, along with caffeinated spritzers, teas, and smoothies.
- Managed a two sided stand, inputting orders, preparing food and beverage items, all while holding friendly conversations with customers.
- Developed an efficient system for quick and accurate transactions, to keep up with customer traffic.
- Created different beverage combinations to give customers a variety of options, along with promoting add-ons to upsell products.
- Updated social media pages to stay connected with the community, and to promote the stand for new and regular customers.
Barista / Bobarista
M&T Coffee
03.2022 - 01.2023
- Prepared and distributed out beverages such as espresso based drinks, energy spritzers, fruit smoothies, tea, as well as bubble tea items.
- Prepared tapioca boba, before and during scheduled shifts.
- Served 100+ cafe beverages per day, with speed, quality, and consistency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Sales Representative
T-Mobile, Mobile One LLC
01.2021 - 01.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Provided customers with proper policies, while maintaining knowledge of current plans and promotions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Fountain Server
Big Apple Diner
03.2018 - 01.2021
- Inputted and prepared to-go orders, while receiving and processing both cash and card payments.
- Prepared specialty desserts such as sundaes, milkshakes, banana splits, pies, and floats for customers.
- Conducted frequent check-ins, while communicating with customers throughout their stay, providing refills and additional requests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Olympic High School
Bremerton, WA06.2020
Skills
- Exceptional customer service
- Sales expertise
- Operations
- Inventory Management
- Team Player
- Safe Food Handling Practices
- Espresso machine operation
- Product Upselling
- Time Management
- Shipment Receiving
- Reliable and Dependable
- Problem-Solving
- Beverage Preparation
- Team Leadership
Certification
Washington State Food Worker Card
Timeline
Barista
303 Coffee Co
01.2023 - 03.2024
Barista / Bobarista
M&T Coffee
03.2022 - 01.2023
Sales Representative / Assistant Manager
T-Mobile, Mobile One LLC
01.2022 - Current
Sales Representative
T-Mobile, Mobile One LLC
01.2021 - 01.2022
Fountain Server
Big Apple Diner
03.2018 - 01.2021
High School Diploma -
Olympic High School
Washington State Food Worker Card
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