Bayle Emillia Landry
Sanford
Summary
Highly motivated and detail-oriented logistics professional with proven expertise in dispatch operations, customer service, and high-pressure problem-solving. Adept at managing sensitive shipments, coordinating complex schedules, and maintaining TSA compliance. Recognized for exceptional multitasking, communication, and dedication to company success. Brings a strong academic dedication paired with hands-on experience in fast-paced, mission-critical environments.
Overview
6
6
years of professional experience
Work History
Lead Dispatcher
American Expediting
Orlando
10.2020 - Current
- Managed high-priority and sensitive shipments, including medical supplies, temperature-controlled deliveries, live animals, and human remains, ensuring strict compliance with all handling and transportation protocols.
- Coordinated logistics for time-critical shipments such as aircraft parts, Major League Baseball (MLB) trunk jobs, and National Football League (NFL) equipment transports, maintaining precise timing and chain-of-custody requirements.
- Oversaw end-to-end dispatch operations, including scheduling, routing, carrier communication, and issue resolution, while ensuring compliance with industry regulations and client-specific protocols.
- Leveraged advanced problem-solving skills to respond rapidly to route changes, equipment issues, and environmental conditions, especially for temperature-sensitive and specialized cargo.
- Strong knowledge of TSA procedures and compliance requirements for secure and sensitive freight, including live cargo and regulated items
Dispatch Customer Service
Express Freights Dispatch Inc
Orlando
01.2023 - 04.2023
- Utilized various software and tools to streamline processes and optimize performance.
- Regularly accessed and verified Certificates of Insurance (COI) and Motor Carrier (MC) Numbers to ensure compliance and carrier reliability.
- Coordinated with independent contractors and sourced additional outside carriers using platforms such as TruckStop and DAT
- Effectively managed multiple tasks in a fast-paced environment, including scheduling, tracking shipments, and communicating with drivers and clients simultaneously.
- Maintained strong organizational and time management skills to prioritize competing tasks and meet tight deadlines without compromising accuracy
Customer Service
Mcdonald's
01.2019 - 09.2020
- Managed conflict resolutions with customers and other personnel to encourage professional relationships and promote respect.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Science - Political Science
University of Central Florida
Orlando, FL04-2025
Associate of Arts - General Studies
Valencia College
12.2021
Skills
- Logistics and Dispatch Expertise
- TSA Airport Compliance Knowledge
- Track and Trace Operations
- Shipment Scheduling Accuracy
- Multitasking Under Pressure
- High Volume Communication
- Professional Email Etiquette
- Clear Phone Communication
- TMS & TruckStop Proficiency
- CRM/CSR System Use
- Efficient Data Entry
- Remote Work Experience
- Time Management Skills
- Customer Issue Resolution
- Escalation Handling Experience
- Positive Team Collaboration
- Flexible Overtime Availability
- Strong Work Dedication
- Client-Focused Mindset
- Problem Solving Abilities
Timeline
Dispatch Customer Service
Express Freights Dispatch Inc
01.2023 - 04.2023
Lead Dispatcher
American Expediting
10.2020 - Current
Customer Service
Mcdonald's
01.2019 - 09.2020
Bachelor of Science - Political Science
University of Central Florida
Associate of Arts - General Studies
Valencia College